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FortiToken Mobile Info View

Select Info to access the following information and features:

Feature Description
Version FortiToken Mobile application version installed on your device
Epoch Time The universal time setting that can be used to troubleshoot token synchronization issues
Registration ID The mobile device's ID that the FTM application uses to identify the correct device to send push notifications
Terms and Conditions A link to a PDF document containing the Fortinet Product License Agreement / EULA and Warranty Terms
Touch/Face ID & PIN Enable/Disable device supported security
  • FTM IOS: Supports Touch/Face ID. User must enable this feature from the device setting first, then enable it on FTM IOS.
  • FTM Android: Only supports fingerprint authentication. Enable this feature in the device settings first, then enable it on FTM Android.
To set a FortiToken Mobile app PIN, enable PIN and either:
  • Enter a 4-digit PIN to create a PIN for the first time
  • Enter your current FTM PIN, then enter a new PIN. Re-enter the new PIN to confirm.

Transfer Token If a token is issued from FortiAuthenticator and FortiToken-Cloud, the token can transfer from iOS to iOS device, from Android to Android device, or between iOS and Android devices. Press Transfer Tokens, then press the Fortitoken Cloud or FortiAuthenticator serial number with the total number of activated tokens. Press OK on the Transfer Tokens popup. Select Proceed to start token transferring process. You will receive a transfer code via email or sms. Scan the transfer code or enter the transfer key manually by navigating to the FTM home screen > + > Enter Manually > Enter Transfer Code
Notes:
  • Only tokens issued from FortiAuthenticator or FortiToken Cloud can be transferred. Tokens issued from FortiGate cannot be transfered.
  • Only FortiToken Mobile IOS and Android support token transferring. FortiToken Mobile Windows does not support this feature.
  • Token transferring is supported between FTM IOS and FTM Android
  • Thrid party tokens issued from FortiAuthenticator or FortiToken Cloud can be transfered
Buy Tokens Users can buy tokens from FTM IOS if tokens are used up. Only supported on FTM IOS.
Purchase History Tokens purchased from FTM IOS will be listed under purchase history. Only supported on FTM IOS.

FortiToken Mobile Info View

Select Info to access the following information and features:

Feature Description
Version FortiToken Mobile application version installed on your device
Epoch Time The universal time setting that can be used to troubleshoot token synchronization issues
Registration ID The mobile device's ID that the FTM application uses to identify the correct device to send push notifications
Terms and Conditions A link to a PDF document containing the Fortinet Product License Agreement / EULA and Warranty Terms
Touch/Face ID & PIN Enable/Disable device supported security
  • FTM IOS: Supports Touch/Face ID. User must enable this feature from the device setting first, then enable it on FTM IOS.
  • FTM Android: Only supports fingerprint authentication. Enable this feature in the device settings first, then enable it on FTM Android.
To set a FortiToken Mobile app PIN, enable PIN and either:
  • Enter a 4-digit PIN to create a PIN for the first time
  • Enter your current FTM PIN, then enter a new PIN. Re-enter the new PIN to confirm.

Transfer Token If a token is issued from FortiAuthenticator and FortiToken-Cloud, the token can transfer from iOS to iOS device, from Android to Android device, or between iOS and Android devices. Press Transfer Tokens, then press the Fortitoken Cloud or FortiAuthenticator serial number with the total number of activated tokens. Press OK on the Transfer Tokens popup. Select Proceed to start token transferring process. You will receive a transfer code via email or sms. Scan the transfer code or enter the transfer key manually by navigating to the FTM home screen > + > Enter Manually > Enter Transfer Code
Notes:
  • Only tokens issued from FortiAuthenticator or FortiToken Cloud can be transferred. Tokens issued from FortiGate cannot be transfered.
  • Only FortiToken Mobile IOS and Android support token transferring. FortiToken Mobile Windows does not support this feature.
  • Token transferring is supported between FTM IOS and FTM Android
  • Thrid party tokens issued from FortiAuthenticator or FortiToken Cloud can be transfered
Buy Tokens Users can buy tokens from FTM IOS if tokens are used up. Only supported on FTM IOS.
Purchase History Tokens purchased from FTM IOS will be listed under purchase history. Only supported on FTM IOS.