Admin accounts and realms

Starting from its 20.1.a release, FortiToken Cloud (FTC) has introduced the following major behavior change which will impact all FTC customers, including existing customers:

Upon upgrading to 20.1.a or later, the FTC account of your organization that has logged in to the FTC portal first and/or your master account in FortiCloud will be automatically assigned the FTC global admin role; all accounts under your FortiCloud master account will be assigned the sub-admin role by default, with no realm assigned (including the default Realm) to them, and therefore will not be able to see any FTC data. The global admin must create admin groups and map the sub-admins with realms in order for them to view and manage realm resources.

For more information, refer to the FTC Admin Guide.