Enable FTC service for remote users

If you already have some remote users configured, you can also enable FTC service for those remote users (e.g., remote LDAP, RADIUS and SAML users).

For more detailed configuration instructions regarding remote servers and users, refer to the FAC cookbook https://docs.fortinet.com/document/fortiauthenticator/6.4.0/cookbook.

1. From the FAC menu, click Authentication>User Management>Remote Users.

2. On the top right, select the type of user (e.g., LDAP, RADIUS, SAML, etc.).

3. Click in the row of the user you wish to edit.

4. On the Edit User page (depending on your FAC version), do the following:

1. 6.0, select Token-based authentication > FortiToken > FortiToken Cloud.

2. 6.1, select Token-based authentication > FortiToken > Cloud.

3. 6.2-6.3, select Token-based authentication > FortiToken > Cloud > Choose Email or SMS.

4. 6.4 and later, select One-Time Password (OTP) authentication > FortiToken > Choose Hardware or Mobile > Choose Default, Email or SMS if Mobile was chosen.

5. Click User Information.

6. Enter the user's email address or SMS information as needed based on the option you chose earlier.

7. Click OK.