If your existing FortiCloud account ( e.g., accountA@gmail.com) doesn’t work for some reason, you can transfer your FortiGate devices (auth clients) to another FortiCloud account (e.g., accountB@gmail.com) of yours to be able to continue using your FTC service. If your FortiGate devices are running FOS version 6.4.1 or later, or FOS version 7.0.0 or later, you can transfer your FortiGates using the FortiOS administrator portal. If your FortiGate devices are running FOS version 6.4.0 or earlier, please contact FortiCare Technical Support fortinet.com/support/contact to request FGT account transfer via ‘Live Chat’ or over the phone. You must have your FortiGate device serial number(s) ready to complete the transfer process. The following steps show how to transfer your FortiGate devices using the FortiGate Administrator Portal. Below are the easy steps that you must to follow to smoothly transfer your auth clients.
- Log in to the FOS Administrator Portal.
- Select the global VDOM (if multi-vdom is enabled) > System > FortiGuard.
- Under "License Information", click the “Action” button of FortiCare.
- Select “Transfer FortiGate to Another Account”.
- On the FTC portal, click Auth Clients>FortiProducts to open the FortiProducts page, select all auth clients associated with the FGT SN registered under account, and click the ‘Delete’ button.
Note: If you are unable to access your old FortiCloud account any more, contact FortiCare Technical Support for assistance.
- After your account transfer has been confirmed, execute
‘exe fortitoken-cloud update’to update the auth clients to the new account on the FGT CLI.
- On FortiGate CLI, execute
‘exe fortitoken-cloud sync’to update the FTC users to the new account.
Note: If customer hits new-created on FGT doesn’t sync over to FTC portal from Auth Client > Count is 0, customer needs to associate auth client to a realm manually on FTC portal from ‘Auth Client > Edit Auth Client > select realm then apply