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Admin Guide

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Usage

The Usage page enables you to view your daily FTC usage data for a given day or month. You can open the Usage page by clicking the Usage tab on the main menu.

View usage data

The usage graph shows the number of quota/credits consumed by user and by SMS, respectively. If you want to view usage by user only, click to turn SMS usage data off, and vice verse.

  1. Click the Realm drop-down, and select a realm of interest.
  2. On top of the Usage page, select either Daily or Monthly.
  3. Click in the From box, and set the start date or month of the year.
  4. Click in the To box, and set the end date or month of the year.
  5. Click Filter.
  6. The usage bar graph appears.

  7. If you've select Daily (in Step 2 above), click the Usage Type drop-down menu and then select one of the viewing options..
  8. Note: If you have switched from a credit-based license to a time-based license and have some credit-based usage data left in your account, the 'User Count/SMS Credit' chart will show three data categories: Users, SMS-C (as credit-based SMS credit), and SMS-T (as time-based SMS credit), and the other is Credit chart for your credit-based licenses. For old credit-based accounts, FTC still shows the 'User Count/SMS Count' and 'Credit' charts.

  9. Click the legend at the bottom of the usage chart to show or hide usage data of your choice.
  10. Mouse over a bar to view the total number of credits or user/SMS counts for the given time period.
  11. While in Daily view, click View Usage Details to view detailed daily usage data, or click Export CSV to export the usage data in a .csv file.

View current user count and user quota

Note

This section apply to customer of time-based subscriptions only.

Customers of a time-based subscription will see the Current tab across the top of the Usage page. Clicking that tab opens a page that shows the current user count and the allocated user quota for the selected realm or realms.

Usage

The Usage page enables you to view your daily FTC usage data for a given day or month. You can open the Usage page by clicking the Usage tab on the main menu.

View usage data

The usage graph shows the number of quota/credits consumed by user and by SMS, respectively. If you want to view usage by user only, click to turn SMS usage data off, and vice verse.

  1. Click the Realm drop-down, and select a realm of interest.
  2. On top of the Usage page, select either Daily or Monthly.
  3. Click in the From box, and set the start date or month of the year.
  4. Click in the To box, and set the end date or month of the year.
  5. Click Filter.
  6. The usage bar graph appears.

  7. If you've select Daily (in Step 2 above), click the Usage Type drop-down menu and then select one of the viewing options..
  8. Note: If you have switched from a credit-based license to a time-based license and have some credit-based usage data left in your account, the 'User Count/SMS Credit' chart will show three data categories: Users, SMS-C (as credit-based SMS credit), and SMS-T (as time-based SMS credit), and the other is Credit chart for your credit-based licenses. For old credit-based accounts, FTC still shows the 'User Count/SMS Count' and 'Credit' charts.

  9. Click the legend at the bottom of the usage chart to show or hide usage data of your choice.
  10. Mouse over a bar to view the total number of credits or user/SMS counts for the given time period.
  11. While in Daily view, click View Usage Details to view detailed daily usage data, or click Export CSV to export the usage data in a .csv file.

View current user count and user quota

Note

This section apply to customer of time-based subscriptions only.

Customers of a time-based subscription will see the Current tab across the top of the Usage page. Clicking that tab opens a page that shows the current user count and the allocated user quota for the selected realm or realms.