About the connector
EasyVista Service Manager manages the entire process of designing, managing and delivering IT services.
This document provides information about the EasyVista connector, which facilitates automated interactions with a EasyVista server using FortiSOAR™ playbooks. Add the EasyVista connector as a step in FortiSOAR™ playbooks and perform automated operations, such as retreiving a list of employees and assets and filtering the service manager database based on several fields.
Version information
Connector Version: 1.0.0
Authored By: Fortinet.
Certified: No
Installing the connector
All connectors provided by FortiSOAR™ are delivered using a FortiSOAR™ repository. Therefore, you must set up your FortiSOAR™ repository and use the yum command to install connectors:
yum install cyops-connector-easyvista
For the detailed procedure to install a connector, click here.
Configuring the connector
For the procedure to configure a connector, click here.
Actions supported by the connector
The following automated operations can be included in playbooks and you can also use the annotations to access operations from FortiSOAR™ release 4.10.0 onwards:
| Function |
Description |
Annotation and Category |
| Search Query |
Searches or filters the service manager database based on several fields |
search_query
Investigation |
| Get Asset List |
Retrieves a list of assets to be obtained. |
get_assets
Investigation |
| Get Employee List |
Retrieves a list of employees. |
get_employees
Investigation |
| Get Manufacturer List |
Retrieves a list of manufacturers. |
get_manufacturers
Investigation |
| Get Asset |
Retrieves details of a specific asset to be obtained based on input parameters you have specified. |
get_asset
Investigation |
| Get Employee |
Retrieves details of a specific employee based on input parameters you have specified. |
get_employee
Investigation |
| Get Manufacturer |
Retrieves details of a specific manufacturer based on input parameters you have specified. |
get_manufacturer
Investigation |
Included playbooks
The Sample - EasyVista - 1.0.0 playbook collection comes bundled with the EasyVista connector. This playbook contains steps using which you can perform all supported actions. You can see the bundled playbooks in the Automation > Playbooks section in FortiSOAR™ after importing the EasyVista connector.
Note: If you are planning to use any of the sample playbooks in your environment, ensure that you clone those playbooks and move them to a different collection, since the sample playbook collection gets deleted during connector upgrade and delete.
