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About the connector

 

EasyVista Service Manager manages the entire process of designing, managing and delivering IT services.

 

This document provides information about the EasyVista connector, which facilitates automated interactions with a EasyVista server using FortiSOAR™ playbooks. Add the EasyVista connector as a step in FortiSOAR™ playbooks and perform automated operations, such as retreiving a list of employees and assets and filtering the service manager database based on several fields.

 

Version information

Connector Version: 1.0.0

Authored By: Fortinet.

Certified: No

 

Installing the connector

All connectors provided by FortiSOAR™ are delivered using a FortiSOAR™ repository. Therefore, you must set up your FortiSOAR™ repository and use the yum command to install connectors:

yum install cyops-connector-easyvista

For the detailed procedure to install a connector, click here.

 

Configuring the connector

For the procedure to configure a connector, click here.

 

Actions supported by the connector

The following automated operations can be included in playbooks and you can also use the annotations to access operations from FortiSOAR™ release 4.10.0 onwards:

 

Function Description Annotation and Category
Search Query Searches or filters the service manager database based on several fields search_query
Investigation
Get Asset List Retrieves a list of assets to be obtained. get_assets
Investigation
Get Employee List Retrieves a list of employees. get_employees
Investigation
Get Manufacturer List Retrieves a list of manufacturers. get_manufacturers
Investigation
Get Asset Retrieves details of a specific asset to be obtained based on input parameters you have specified. get_asset
Investigation
Get Employee Retrieves details of a specific employee based on input parameters you have specified. get_employee
Investigation
Get Manufacturer Retrieves details of a specific manufacturer based on input parameters you have specified. get_manufacturer
Investigation

 

Included playbooks

The Sample - EasyVista - 1.0.0 playbook collection comes bundled with the EasyVista connector. This playbook contains steps using which you can perform all supported actions. You can see the bundled playbooks in the Automation > Playbooks section in FortiSOAR™ after importing the EasyVista connector.

 

Note: If you are planning to use any of the sample playbooks in your environment, ensure that you clone those playbooks and move them to a different collection, since the sample playbook collection gets deleted during connector upgrade and delete.

 

About the connector

 

EasyVista Service Manager manages the entire process of designing, managing and delivering IT services.

 

This document provides information about the EasyVista connector, which facilitates automated interactions with a EasyVista server using FortiSOAR™ playbooks. Add the EasyVista connector as a step in FortiSOAR™ playbooks and perform automated operations, such as retreiving a list of employees and assets and filtering the service manager database based on several fields.

 

Version information

Connector Version: 1.0.0

Authored By: Fortinet.

Certified: No

 

Installing the connector

All connectors provided by FortiSOAR™ are delivered using a FortiSOAR™ repository. Therefore, you must set up your FortiSOAR™ repository and use the yum command to install connectors:

yum install cyops-connector-easyvista

For the detailed procedure to install a connector, click here.

 

Configuring the connector

For the procedure to configure a connector, click here.

 

Actions supported by the connector

The following automated operations can be included in playbooks and you can also use the annotations to access operations from FortiSOAR™ release 4.10.0 onwards:

 

Function Description Annotation and Category
Search Query Searches or filters the service manager database based on several fields search_query
Investigation
Get Asset List Retrieves a list of assets to be obtained. get_assets
Investigation
Get Employee List Retrieves a list of employees. get_employees
Investigation
Get Manufacturer List Retrieves a list of manufacturers. get_manufacturers
Investigation
Get Asset Retrieves details of a specific asset to be obtained based on input parameters you have specified. get_asset
Investigation
Get Employee Retrieves details of a specific employee based on input parameters you have specified. get_employee
Investigation
Get Manufacturer Retrieves details of a specific manufacturer based on input parameters you have specified. get_manufacturer
Investigation

 

Included playbooks

The Sample - EasyVista - 1.0.0 playbook collection comes bundled with the EasyVista connector. This playbook contains steps using which you can perform all supported actions. You can see the bundled playbooks in the Automation > Playbooks section in FortiSOAR™ after importing the EasyVista connector.

 

Note: If you are planning to use any of the sample playbooks in your environment, ensure that you clone those playbooks and move them to a different collection, since the sample playbook collection gets deleted during connector upgrade and delete.