Upgrade Information

You can upgrade FortiSOAR Cloud using the Cloud portal.

1. Log onto the FortiSOAR Cloud Portal and navigate to your FortiSOAR Cloud VM page:
   
   
2. To take a snapshot, click the Snapshot button.
   Note: Your FortiSOAR Cloud VM stops while the snapshot is in progress. Once the snapshot is completed the FortiSOAR Cloud VM restarts.
   
3. Once your FortiSOAR Cloud VM has come up, go to the console of your FortiSOAR Cloud VM by clicking the SSH button.
4. Check that you are connected to a screen session. A screen session is needed for situations where network connectivity is less than favorable. You can check your screen session using the following command:
   # screen -ls
   This command returns an output such as the following example:
   There is a screen on:
12081.upgrade(Detached)
   Log back into the SSH console and run the following command to reattach the screen session:
   screen -r 12081.upgrade
   OR
   screen -r upgrade
   
5. To upgrade your FortiSOAR Cloud, run the upgrade script as follows:
   # sh upgrade-fortisoar-<version_number>.bin
   OR
   # chmod +x upgrade-fortisoar-<version_number>.bin
# ./upgrade-fortisoar-<version_number>.bin
   For more information on the upgrade process, see the FortiSOAR Upgrade Guide in the FortiSOAR Documentation Library.
   

In case the upgrade fails, collect the logs using the FortiSOAR UI. In the FortiSOAR UI, click the FortiSOAR Version Number Build number link to display the FortiSOAR dialog. Click the Download Logs link in the FortiSOAR dialog to download FortiSOAR logs. You can also use the csadm log --collect command to collect the logs. Once you have collected the logs, revert the snapshot from the FortiCloud portal, and then open a support ticket with the logs attached so that Fortinet support can assist with the upgrade.

Downgrading to previous versions

Downgrade to previous versions of FortiSOAR Cloud is not supported.