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Downgrading to previous versions

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Upgrade Information

You can upgrade FortiSOAR Cloud using the Cloud portal.

  1. Log onto the FortiSOAR Cloud Portal and navigate to your FortiSOAR Cloud VM page:
    FortiSOAR VM Page
  2. To take a snapshot, click the Snapshot button.
    Important: Before taking the snapshot, ensure that you stop all FortiSOAR services. You must stop all the services to avoid data corruption in the snapshot. To stop the services, SSH to your FortiSOAR instance from the portal and run the following command:
    csadm services --stop
  3. Once you have completed taking the snapshot, go to the console of your FortiSOAR Cloud VM by clicking the SSH button.
  4. To upgrade your FortiSOAR Cloud, run the upgrade script as follows:
    # sh upgrade-fortisoar-<version_number>.bin
    OR
    # chmod +x upgrade-fortisoar-<version_number>.bin
    # ./upgrade-fortisoar-<version_number>.bin
    For more information on the upgrade process, see the FortiSOAR Upgrade Guide in the FortiSOAR Documentation Library.
Note

In case the upgrade fails, collect the logs using the FortiSOAR UI. In the FortiSOAR UI, click the FortiSOAR Version Number Build number link to display the FortiSOAR dialog. Click the Download Logs link in the FortiSOAR dialog to download FortiSOAR logs. You can also use the csadm log --collect command to collect the logs.
Once you have collected the logs, revert the snapshot from the FortiCloud portal, and then open a support ticket with the logs attached so that Fortinet support can assist with the upgrade.

Downgrading to previous versions

Downgrade to previous versions of FortiSOAR Cloud is not supported.

Upgrade Information

You can upgrade FortiSOAR Cloud using the Cloud portal.

  1. Log onto the FortiSOAR Cloud Portal and navigate to your FortiSOAR Cloud VM page:
    FortiSOAR VM Page
  2. To take a snapshot, click the Snapshot button.
    Important: Before taking the snapshot, ensure that you stop all FortiSOAR services. You must stop all the services to avoid data corruption in the snapshot. To stop the services, SSH to your FortiSOAR instance from the portal and run the following command:
    csadm services --stop
  3. Once you have completed taking the snapshot, go to the console of your FortiSOAR Cloud VM by clicking the SSH button.
  4. To upgrade your FortiSOAR Cloud, run the upgrade script as follows:
    # sh upgrade-fortisoar-<version_number>.bin
    OR
    # chmod +x upgrade-fortisoar-<version_number>.bin
    # ./upgrade-fortisoar-<version_number>.bin
    For more information on the upgrade process, see the FortiSOAR Upgrade Guide in the FortiSOAR Documentation Library.
Note

In case the upgrade fails, collect the logs using the FortiSOAR UI. In the FortiSOAR UI, click the FortiSOAR Version Number Build number link to display the FortiSOAR dialog. Click the Download Logs link in the FortiSOAR dialog to download FortiSOAR logs. You can also use the csadm log --collect command to collect the logs.
Once you have collected the logs, revert the snapshot from the FortiCloud portal, and then open a support ticket with the logs attached so that Fortinet support can assist with the upgrade.

Downgrading to previous versions

Downgrade to previous versions of FortiSOAR Cloud is not supported.