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Licensing

Overview

Starting release 4.10.0, FortiSIEM will only accept licenses issued by FortiCare. AccelOps license server will not issue any more licenses effective immediately.

FortiSIEM license key generation has been improved. Starting September 11, 2017, FortiCare will generate licenses ONLY using the new license key generation algorithm and will only work with FortiSIEM 4.10.0 and later releases.
This has the following implications:
  • If you want a new FortiCare license key, for any reason (for example, to extend maintenance and support or buy additional device license), you must upgrade to 4.10.0 first and then apply the 4.10 license.
  • If you are upgrading to FortiSIEM 4.10.0, you must get a newly generated license key before starting the upgrade process.

Note: FortiSIEM license issued by AccelOps license server will continue to work until the license expires. However, you have to get a new license from FortiCare if:

  • your current FortiSIEM license has expired.
  • you must buy additional services.
  • you have a valid license and must upgrade to FortiSIEM 4.10.0 and above.

Prerequisites

Before proceeding with FortiSIEM license registration, read and save the required information related to the following:

  1. Registration code
  2. Hardware ID
  3. FortiSIEM image download site

    1) Registration code

    FortiSIEM product functionality is driven by the product SKUs below. You have to first purchase the right combination of SKUs based on your needs from Fortinet. You will receive the registration letters via email that will contain a separate registration code for every SKU. You must use these registration SKUs to obtain FortiSIEM license.

    Product SKU Description
    FortiSIEM Base Product
    FortiSIEM All-In-One Perpetual License FSM-AIO-BASE Base All-In-One (AIO) Perpetual License for 50 devices and 500 EPS.
    FSM-AIO-XXXX-UG Add X devices and EPS/device All-In-One (AIO) Perpetual license for Non-MSP/MSP's.
    FortiSIEM All-In-One Subscription License FC[1-8]-10-FSM98-180-02-DD Per Device Subscription License that manages minimum X devices, 10 EPS/Device.
    FortiSIEM Additional Products
    FortiSIEM End-Point Device Perpetual License FSM-EPD-XX-UG Add XX End-Points and 2 EPS/ End-Point for End-Point Perpetual License
    FortiSIEM End-Point Device Subscription License FC[1-8]-10-FSM98-184-02-DD Per End-Point Subscription License for minimum X End-Points, 2 EPS/End-Point
    Add 1 EPS Perpetual License FSM-EPS-100-UG Add 1 EPS Perpetual
    Add 1 EPS Subscription License FC1-10-FSM98-183-02-DD Add 1 EPS Subscription
    FortiSIEM Advanced Windows Agent Perpetual License FSM-WIN-ADV-XX-UG XX Advanced Windows Agents for Perpetual License
    FortiSIEM Advanced Windows Agent Subscription License FC[1-8]-10-FSM98-182-02-DD Per Agent Subscription License for minimum XX Advanced Windows Agents
    IOC Service Subscription License FC[1-G]-10-FSM98-149-02-DD (X Points)  FortiSIEM Indicators of Compromise (IOC) Service. 1 device or 2 End points or 3 Windows Agents equals 1 point.
    FortiSIEM Support
    FortiCare Support for FortiSIEM FC[1-G]-10-FSM97-248-02-DD 24x7 FortiCare Contract (X points). 1 device or 2 End points or 3 Windows Agents equals 1 point.

2) Hardware ID

The Hardware ID (UUID) is used to uniquely identify the server where FortiSIEM Supervisor node will run. Based on the user-level, follow the steps below to get the Hardware ID.

  • New user:

    Follow one of the methods below:

    • Open https://<ip_of_supervisor>/.
      The license upload page displays the Hardware ID.
    • Go to the server where FortiSIEM Supervisor node has to be installed or is currently installed.
      1. Login via SSH as root.
      2. Run the command cat /sys/class/dmi/id/product_uuid
      3. Note the output – you will need this to create a license.
  • Existing user:
    • Flash GUI: Go to Admin > License Management.
    • HTML5 GUI: Go to ADMIN > License > License.

3) FortiSIEM image download site

  • Fresh installation:
    • If you are new to Fortinet products and do not have a support account other than FortiSIEM, download the FortiSIEM image from the Fortinet Support website https://support.fortinet.com. See "Downloading FortiSIEM Products" for more information on downloading products from the support website.
    • If you have existing Fortinet products, login to Fortinet support site and find the image under Download > Firmware Images.

License for new users

This section describes the procedures for new FortiSIEM users to license FortiSIEM product. There is no Base requirement for Subscription License, but the Ordering Quantity has to meet minimum quantity requirements of each SKU.

Note: The base device related SKUs has to be registered first.

Base SKU Description
FSM-AIO-BASE Base all-in-one Perpetual License for 50 devices and 500 EPS
FC[1-8]-10-FSM98-180-02-DD Per Device Subscription License that manages minimum X devices, 10 EPS/Device.

Other FortiSIEM products such as additional devices, windows agents, IOC Services, Maintenance and Support etc. can be added after the Base has been registered.

Registering Base FortiSIEM product

  1. Go to FortiCare Product Registration link: https://support.fortinet.com/
  2. Click SIGN UP to create an account.
  3. Log in using your Account ID/Email and Password.
  4. Click Asset > Register/Renew and enter the Registration Code of the Base license based on the license type.
    • Subscription based license: Open the SKU file corresponding to the Subscription based license:
      FC[1-8]-10-FSM98-180-02-DD and get the Registration code.
    • Perpetual license: Open the SKU file corresponding to the Base Perpetual License:
      FSM-AIO-BASE and get the Registration code.

  5. Select the End User Type and click Next.
  6. On the License Registration page, select the Fortinet Partner type from the list. The Support Contract No., Hardware ID, and Product Description are optional.
  7. Click Next.
  8. Read and agree to the terms and conditions of Fortinet Product Registration Agreement and click Next.

  9. On the Verification page, read and agree to the terms and click Confirm.

  10. Verify the information displayed under Product Info and click Finish.
    Note the Serial Number. You will need it in the following steps.
  11. Go to Asset > Manage/View products and click the Serial number obtained from the previous step.
  12. Select General and click Edit to associate the Hardware ID of the VM where the Supervisor is going to run.
    The Hardware ID can be obtained by following the steps in Prerequisites (b).


  13. Enter the Hardware ID in the Edit Product Information page and click Save.
  14. Select License & Key and click Get the License file link to download the license.
    Note: If you must add additional devices to the license, download the license file after adding all the devices following the steps under "Adding additional devices/services".

  15. Download and install FortiSIEM. See Prerequisites (c) for the image location.
  16. Once FortiSIEM is installed, log in and click Browse to select the license file.

    Note: If the UI does not redirect to the license upload screen, open https://<ip_of_supervisor>/phoenix/licenseUpload.html and upload the license file.

  17. Enter the User ID (default value: admin) and Password (default value: admin*1).
  18. Select the License Type based on the deployment type as:
    • Enterprise for single organizations
    • Service Provider for multiple organizations
    Note: For earlier versions of FortiSIEM, the License Type options displayed were VA for Enterprise and SP for Service Provider.
  19. Click Upload which is enabled after selecting the license file.
  20. Verify the license following one of the methods:
    1. Verify the license information on FortiSIEM GUI:
      • Flash GUI: Admin > License Management
      • HTML5 GUI: ADMIN > Health> License.
    2. On the server where FortiSIEM is installed, execute the command on the license file and verify the license information:
      • # phLicenseRead <LicenseFile>

      Note: Using this tool, you will not be able to identify the License type.

    3. On the server where FortiSIEM is installed, execute one the following commands:
      • # phLicenseTool --show
      • # phLicenseTool --verify

Adding additional devices/services

After registering the base license, you can register additional devices/services supported by FortiSIEM:

  • Devices
  • End points
  • Windows Agents
  • IOC Service
  • Maintenance and Service

Follow the below steps to add a device/service:

    1. Open the SKU related to get the Registration code. Refer to the table under Prerequisites (a).
    2. On FortiCare, go to Asset > Register/Review and add the Registration code of the new device.
    3. Click the Serial Number obtained while registering the base.
    4. Go to General > Edit to associate the Hardware ID and save.

      Note: If you are adding more devices or services, repeat the procedure of adding the related registration id to the same serial number and use the license generated at the end of registering all devices/services.
    5. Go to License & Key tab and click Get the License File to download the license.
    6. Download and install FortiSIEM image from the Fortinet Support website https://support.fortinet.com. See "Downloading FortiSIEM Products" for more information on downloading products from the support website.
    7. Log in to FortiSIEM and click Browse to select the license file.

      Note: If the UI does not redirect to the license upload screen, openhttps://<ip_of_supervisor>/phoenix/licenseUpload.html and upload the license file.

    8. Enter the User ID (default value: admin) and Password (default value: admin*1).
    9. Select the License Type based on the deployment type of your organization as:
      • Enterprise for single organizations
      • Service Provider for multiple organizations

      Note: For earlier versions of FortiSIEM, the License Type options displayed were VA for Enterprise and SP for Service Provider.
    10. Verify the license following one of the methods:
      1. On FortiSIEM GUI:
        • Flash GUI: Go to Admin > License Management
        • HTML5 GUI: Go to ADMIN > License > License.
      2. On the server where FortiSIEM is installed, execute the command on the license file and verify the license information:
        • # phLicenseRead <LicenseFile>

        Note: Using this tool, you will not be able to identify the License type.

      3. On the server where FortiSIEM is installed, execute one the following commands:
        • # phLicenseTool --show
        • # phLicenseTool --verify

License for existing users

For existing FortiSIEM customers, licenses are already imported into FortiCare. While the current FortiSIEM license will continue to work until the license expires, you have to get a new license from FortiCare, if you want to renew the license or buy additional products. Follow the below procedure to get a license:

  1. Go to FortiCare Product Registration link: https://support.fortinet.com/.
  2. Log in using your Account ID/Email and Password.
  3. Click Asset > Manage/View Products.
    The Serial Number corresponding to your license will be displayed.
  4. Click the Serial number and select the General tab on the left tree.
  5. Click Edit to associate the Hardware ID and Save. Refer to Prerequisites (b) section to get the Hardware ID.
  6. Go to License & Key tab on the left tree and click Get the License File to download the license.
  7. Before installing the license, please verify that you have the right license installed. The system will not function if you have an incorrect license.
    Verify the license:
    1. Download the phLicenseRead tool from the image download site. See Prerequisites (c).
    2. Copy the phLicenseRead tool to /opt/phoenix/bin in the Supervisor node. Make sure the permissions are correct (root/root).
    3. Execute the command on the license file downloaded in Step 6 to verify the license information: # phLicenseRead <LicenseFile>
    4. Note: Using the phLicenseRead tool, you will not be able to identify the License type.


      Note: If the license is incorrect, contact Fortinet support to get the right license. Do not install partial license.
  8. Upgrade FortiSIEM.
    Refer to the 'Upgrade' section of If the UI does not redirect to the license upload screenFortiSIEM Installation and Upgrade Guide for information about upgrade process.
  9. After the Supervisor reboots, log in to the Supervisor node and click Browse to upload the license file from Step 6.
  10. Enter the User ID (default value: admin) and Password (default value: admin*1).
  11. Click Upload.
  12. Verify the license information from the GUI.
    • Flash GUI: Admin > License Management

    • HTML5 GUI: ADMIN > License > License/Usage/Nodes

Licensing

Overview

Starting release 4.10.0, FortiSIEM will only accept licenses issued by FortiCare. AccelOps license server will not issue any more licenses effective immediately.

FortiSIEM license key generation has been improved. Starting September 11, 2017, FortiCare will generate licenses ONLY using the new license key generation algorithm and will only work with FortiSIEM 4.10.0 and later releases.
This has the following implications:
  • If you want a new FortiCare license key, for any reason (for example, to extend maintenance and support or buy additional device license), you must upgrade to 4.10.0 first and then apply the 4.10 license.
  • If you are upgrading to FortiSIEM 4.10.0, you must get a newly generated license key before starting the upgrade process.

Note: FortiSIEM license issued by AccelOps license server will continue to work until the license expires. However, you have to get a new license from FortiCare if:

  • your current FortiSIEM license has expired.
  • you must buy additional services.
  • you have a valid license and must upgrade to FortiSIEM 4.10.0 and above.

Prerequisites

Before proceeding with FortiSIEM license registration, read and save the required information related to the following:

  1. Registration code
  2. Hardware ID
  3. FortiSIEM image download site

    1) Registration code

    FortiSIEM product functionality is driven by the product SKUs below. You have to first purchase the right combination of SKUs based on your needs from Fortinet. You will receive the registration letters via email that will contain a separate registration code for every SKU. You must use these registration SKUs to obtain FortiSIEM license.

    Product SKU Description
    FortiSIEM Base Product
    FortiSIEM All-In-One Perpetual License FSM-AIO-BASE Base All-In-One (AIO) Perpetual License for 50 devices and 500 EPS.
    FSM-AIO-XXXX-UG Add X devices and EPS/device All-In-One (AIO) Perpetual license for Non-MSP/MSP's.
    FortiSIEM All-In-One Subscription License FC[1-8]-10-FSM98-180-02-DD Per Device Subscription License that manages minimum X devices, 10 EPS/Device.
    FortiSIEM Additional Products
    FortiSIEM End-Point Device Perpetual License FSM-EPD-XX-UG Add XX End-Points and 2 EPS/ End-Point for End-Point Perpetual License
    FortiSIEM End-Point Device Subscription License FC[1-8]-10-FSM98-184-02-DD Per End-Point Subscription License for minimum X End-Points, 2 EPS/End-Point
    Add 1 EPS Perpetual License FSM-EPS-100-UG Add 1 EPS Perpetual
    Add 1 EPS Subscription License FC1-10-FSM98-183-02-DD Add 1 EPS Subscription
    FortiSIEM Advanced Windows Agent Perpetual License FSM-WIN-ADV-XX-UG XX Advanced Windows Agents for Perpetual License
    FortiSIEM Advanced Windows Agent Subscription License FC[1-8]-10-FSM98-182-02-DD Per Agent Subscription License for minimum XX Advanced Windows Agents
    IOC Service Subscription License FC[1-G]-10-FSM98-149-02-DD (X Points)  FortiSIEM Indicators of Compromise (IOC) Service. 1 device or 2 End points or 3 Windows Agents equals 1 point.
    FortiSIEM Support
    FortiCare Support for FortiSIEM FC[1-G]-10-FSM97-248-02-DD 24x7 FortiCare Contract (X points). 1 device or 2 End points or 3 Windows Agents equals 1 point.

2) Hardware ID

The Hardware ID (UUID) is used to uniquely identify the server where FortiSIEM Supervisor node will run. Based on the user-level, follow the steps below to get the Hardware ID.

  • New user:

    Follow one of the methods below:

    • Open https://<ip_of_supervisor>/.
      The license upload page displays the Hardware ID.
    • Go to the server where FortiSIEM Supervisor node has to be installed or is currently installed.
      1. Login via SSH as root.
      2. Run the command cat /sys/class/dmi/id/product_uuid
      3. Note the output – you will need this to create a license.
  • Existing user:
    • Flash GUI: Go to Admin > License Management.
    • HTML5 GUI: Go to ADMIN > License > License.

3) FortiSIEM image download site

  • Fresh installation:
    • If you are new to Fortinet products and do not have a support account other than FortiSIEM, download the FortiSIEM image from the Fortinet Support website https://support.fortinet.com. See "Downloading FortiSIEM Products" for more information on downloading products from the support website.
    • If you have existing Fortinet products, login to Fortinet support site and find the image under Download > Firmware Images.

License for new users

This section describes the procedures for new FortiSIEM users to license FortiSIEM product. There is no Base requirement for Subscription License, but the Ordering Quantity has to meet minimum quantity requirements of each SKU.

Note: The base device related SKUs has to be registered first.

Base SKU Description
FSM-AIO-BASE Base all-in-one Perpetual License for 50 devices and 500 EPS
FC[1-8]-10-FSM98-180-02-DD Per Device Subscription License that manages minimum X devices, 10 EPS/Device.

Other FortiSIEM products such as additional devices, windows agents, IOC Services, Maintenance and Support etc. can be added after the Base has been registered.

Registering Base FortiSIEM product

  1. Go to FortiCare Product Registration link: https://support.fortinet.com/
  2. Click SIGN UP to create an account.
  3. Log in using your Account ID/Email and Password.
  4. Click Asset > Register/Renew and enter the Registration Code of the Base license based on the license type.
    • Subscription based license: Open the SKU file corresponding to the Subscription based license:
      FC[1-8]-10-FSM98-180-02-DD and get the Registration code.
    • Perpetual license: Open the SKU file corresponding to the Base Perpetual License:
      FSM-AIO-BASE and get the Registration code.

  5. Select the End User Type and click Next.
  6. On the License Registration page, select the Fortinet Partner type from the list. The Support Contract No., Hardware ID, and Product Description are optional.
  7. Click Next.
  8. Read and agree to the terms and conditions of Fortinet Product Registration Agreement and click Next.

  9. On the Verification page, read and agree to the terms and click Confirm.

  10. Verify the information displayed under Product Info and click Finish.
    Note the Serial Number. You will need it in the following steps.
  11. Go to Asset > Manage/View products and click the Serial number obtained from the previous step.
  12. Select General and click Edit to associate the Hardware ID of the VM where the Supervisor is going to run.
    The Hardware ID can be obtained by following the steps in Prerequisites (b).


  13. Enter the Hardware ID in the Edit Product Information page and click Save.
  14. Select License & Key and click Get the License file link to download the license.
    Note: If you must add additional devices to the license, download the license file after adding all the devices following the steps under "Adding additional devices/services".

  15. Download and install FortiSIEM. See Prerequisites (c) for the image location.
  16. Once FortiSIEM is installed, log in and click Browse to select the license file.

    Note: If the UI does not redirect to the license upload screen, open https://<ip_of_supervisor>/phoenix/licenseUpload.html and upload the license file.

  17. Enter the User ID (default value: admin) and Password (default value: admin*1).
  18. Select the License Type based on the deployment type as:
    • Enterprise for single organizations
    • Service Provider for multiple organizations
    Note: For earlier versions of FortiSIEM, the License Type options displayed were VA for Enterprise and SP for Service Provider.
  19. Click Upload which is enabled after selecting the license file.
  20. Verify the license following one of the methods:
    1. Verify the license information on FortiSIEM GUI:
      • Flash GUI: Admin > License Management
      • HTML5 GUI: ADMIN > Health> License.
    2. On the server where FortiSIEM is installed, execute the command on the license file and verify the license information:
      • # phLicenseRead <LicenseFile>

      Note: Using this tool, you will not be able to identify the License type.

    3. On the server where FortiSIEM is installed, execute one the following commands:
      • # phLicenseTool --show
      • # phLicenseTool --verify

Adding additional devices/services

After registering the base license, you can register additional devices/services supported by FortiSIEM:

  • Devices
  • End points
  • Windows Agents
  • IOC Service
  • Maintenance and Service

Follow the below steps to add a device/service:

    1. Open the SKU related to get the Registration code. Refer to the table under Prerequisites (a).
    2. On FortiCare, go to Asset > Register/Review and add the Registration code of the new device.
    3. Click the Serial Number obtained while registering the base.
    4. Go to General > Edit to associate the Hardware ID and save.

      Note: If you are adding more devices or services, repeat the procedure of adding the related registration id to the same serial number and use the license generated at the end of registering all devices/services.
    5. Go to License & Key tab and click Get the License File to download the license.
    6. Download and install FortiSIEM image from the Fortinet Support website https://support.fortinet.com. See "Downloading FortiSIEM Products" for more information on downloading products from the support website.
    7. Log in to FortiSIEM and click Browse to select the license file.

      Note: If the UI does not redirect to the license upload screen, openhttps://<ip_of_supervisor>/phoenix/licenseUpload.html and upload the license file.

    8. Enter the User ID (default value: admin) and Password (default value: admin*1).
    9. Select the License Type based on the deployment type of your organization as:
      • Enterprise for single organizations
      • Service Provider for multiple organizations

      Note: For earlier versions of FortiSIEM, the License Type options displayed were VA for Enterprise and SP for Service Provider.
    10. Verify the license following one of the methods:
      1. On FortiSIEM GUI:
        • Flash GUI: Go to Admin > License Management
        • HTML5 GUI: Go to ADMIN > License > License.
      2. On the server where FortiSIEM is installed, execute the command on the license file and verify the license information:
        • # phLicenseRead <LicenseFile>

        Note: Using this tool, you will not be able to identify the License type.

      3. On the server where FortiSIEM is installed, execute one the following commands:
        • # phLicenseTool --show
        • # phLicenseTool --verify

License for existing users

For existing FortiSIEM customers, licenses are already imported into FortiCare. While the current FortiSIEM license will continue to work until the license expires, you have to get a new license from FortiCare, if you want to renew the license or buy additional products. Follow the below procedure to get a license:

  1. Go to FortiCare Product Registration link: https://support.fortinet.com/.
  2. Log in using your Account ID/Email and Password.
  3. Click Asset > Manage/View Products.
    The Serial Number corresponding to your license will be displayed.
  4. Click the Serial number and select the General tab on the left tree.
  5. Click Edit to associate the Hardware ID and Save. Refer to Prerequisites (b) section to get the Hardware ID.
  6. Go to License & Key tab on the left tree and click Get the License File to download the license.
  7. Before installing the license, please verify that you have the right license installed. The system will not function if you have an incorrect license.
    Verify the license:
    1. Download the phLicenseRead tool from the image download site. See Prerequisites (c).
    2. Copy the phLicenseRead tool to /opt/phoenix/bin in the Supervisor node. Make sure the permissions are correct (root/root).
    3. Execute the command on the license file downloaded in Step 6 to verify the license information: # phLicenseRead <LicenseFile>
    4. Note: Using the phLicenseRead tool, you will not be able to identify the License type.


      Note: If the license is incorrect, contact Fortinet support to get the right license. Do not install partial license.
  8. Upgrade FortiSIEM.
    Refer to the 'Upgrade' section of If the UI does not redirect to the license upload screenFortiSIEM Installation and Upgrade Guide for information about upgrade process.
  9. After the Supervisor reboots, log in to the Supervisor node and click Browse to upload the license file from Step 6.
  10. Enter the User ID (default value: admin) and Password (default value: admin*1).
  11. Click Upload.
  12. Verify the license information from the GUI.
    • Flash GUI: Admin > License Management

    • HTML5 GUI: ADMIN > License > License/Usage/Nodes