Request the Offline Licenses

You will need to create a support ticket to obtain an Entitlement File that includes the licenses for the registered devices.

To obtain an entitlement File:

1. Log in to FortiCloud. The Asset Management (AM) portal opens.
2. In the toolbar, go to Support > FortiCare > Create a Ticket.
3. Click New Ticket > Customer Service Ticket > Submit ticket.
4. Provide the requested ticket info. Specify Subject as Entitlement File, the CS Category as Contract/License.
5. Click Next. Step 2 Comment tab opens. Enter comments following the instructions on the page.
6. Click Next. In Step 3: Review, review information provided and click Confirm if everything is correct.