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Table of Contents

Special Notices

Tracer engine error

When a Proxy is configured under FortiGuard > FortiSandbox Community Cloud & Threat Intelligence Settings the URL Scan returns the following error: Tracer Error: Error happens in rating engine.

To work around this issue:
  1. Go to System > FortiGuard.
  2. Under FortiSandbox Community Cloud & Threat Intelligence Settings, disable Use Proxy.
  3. Reboot FortiSandbox to reset the rating engine configuration.

Special Notices

Tracer engine error

When a Proxy is configured under FortiGuard > FortiSandbox Community Cloud & Threat Intelligence Settings the URL Scan returns the following error: Tracer Error: Error happens in rating engine.

To work around this issue:
  1. Go to System > FortiGuard.
  2. Under FortiSandbox Community Cloud & Threat Intelligence Settings, disable Use Proxy.
  3. Reboot FortiSandbox to reset the rating engine configuration.