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Troubleshooting system resource issues

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Troubleshooting system resource issues

High CPU or memory usage might indicate a shortage of resources or system-wide issues.

To troubleshoot system issues:
Issue Recommendation

Description

Increased submissions Go to Security Fabric > Device.

Check to see if there are any recently-added devices or increases in submissions from devices.

System configuration Go to Dashboard > Status > System Information widget.

Check for recently changes to the System Configuration.

System usage Go to Dashboard > Status > System Resources widget.

Check the CPU, Memory, and Disk Usage reports.

Large pending queue Go to Scan Job > Job Queue.

Check for large pending jobs. For information, see Troubleshooting the Job Queue.

System-wide issues Run the tac-report CLI command to execute a series of CLI commands for a comprehensive report. Check the output for possible issues, especially the status and diagnose-sys-top.

If you cannot resolve the issue and you need to contact technical support at https://support.fortinet.com, provide the above information to help with troubleshooting.

Troubleshooting system resource issues

High CPU or memory usage might indicate a shortage of resources or system-wide issues.

To troubleshoot system issues:
Issue Recommendation

Description

Increased submissions Go to Security Fabric > Device.

Check to see if there are any recently-added devices or increases in submissions from devices.

System configuration Go to Dashboard > Status > System Information widget.

Check for recently changes to the System Configuration.

System usage Go to Dashboard > Status > System Resources widget.

Check the CPU, Memory, and Disk Usage reports.

Large pending queue Go to Scan Job > Job Queue.

Check for large pending jobs. For information, see Troubleshooting the Job Queue.

System-wide issues Run the tac-report CLI command to execute a series of CLI commands for a comprehensive report. Check the output for possible issues, especially the status and diagnose-sys-top.

If you cannot resolve the issue and you need to contact technical support at https://support.fortinet.com, provide the above information to help with troubleshooting.