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Troubleshooting high system utilization

High CPU or memory usage might indicate a shortage of resource or system-wide issues.

If your system has high CPU or memory usage, check the following:

  • Are there any recently-added devices or increases in submissions from devices.
  • Did you recently change the system configuration.
  • Check the Dashboard for system usage and other indicators.
  • In the Scan Jobs GUI, check the Large Pending Queue section.
  • Run the tac-report CLI command to execute a series of CLI commands for a comprehensive report. Check the output for possible issues, especially the status and diagnose-sys-top.

If you cannot resolve the issue and you need to contact technical support at https://support.fortinet.com, provide the above information to help with troubleshooting.

Troubleshooting high system utilization

High CPU or memory usage might indicate a shortage of resource or system-wide issues.

If your system has high CPU or memory usage, check the following:

  • Are there any recently-added devices or increases in submissions from devices.
  • Did you recently change the system configuration.
  • Check the Dashboard for system usage and other indicators.
  • In the Scan Jobs GUI, check the Large Pending Queue section.
  • Run the tac-report CLI command to execute a series of CLI commands for a comprehensive report. Check the output for possible issues, especially the status and diagnose-sys-top.

If you cannot resolve the issue and you need to contact technical support at https://support.fortinet.com, provide the above information to help with troubleshooting.