To troubleshoot NetShare scan issues, first ensure you are running version 3.1.1 or above. Next, check the following:
- Re-check the configuration as this is a common pitfall.
- Check the output of
diagnose-debug netshareto check the scan process.
If the above does not resolve the issue, you need advanced troubleshooting that require a debug package. Contact technical support at https://support.fortinet.com,