Fortinet Document Library

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Troubleshooting NetShare scan issues

To troubleshoot NetShare scan issues, first ensure you are running version 3.1.1 or above. Next, check the following:

  • Re-check the configuration as this is a common pitfall.
  • Check the output of diagnose-debug netshare to check the scan process.

If the above does not resolve the issue, you need advanced troubleshooting that require a debug package. Contact technical support at https://support.fortinet.com,

Troubleshooting NetShare scan issues

To troubleshoot NetShare scan issues, first ensure you are running version 3.1.1 or above. Next, check the following:

  • Re-check the configuration as this is a common pitfall.
  • Check the output of diagnose-debug netshare to check the scan process.

If the above does not resolve the issue, you need advanced troubleshooting that require a debug package. Contact technical support at https://support.fortinet.com,