Adding a secondary account

You can create a secondary account for FortiSandbox Cloud. A secondary account allows the Fortinet support team to troubleshoot the FortiSandbox Cloud deployment.

You can also create secondary accounts for additional users.

To add a secondary account:

1. Log in to FortiCare.
2. Click Manage User.
3. Click the new user icon to add a new user.

   

4. When creating an account for the Fortinet support team, specify an email for the secondary account, and select Full Access or Limit Access.

   A user with full access has the same access level as a primary account user. A user with limited access can only manage the assigned product serial number and will be unable to receive renewal notices or create additional secondary account users.

   

5. Log in to the personal FortiCare portal. In the FortiSandbox Cloud section, you will see an account listed as a secondary member.