Adding a secondary account
You can create a secondary account for FortiSandbox Cloud. A secondary account allows the Fortinet support team to troubleshoot the FortiSandbox Cloud deployment.
You can also create secondary accounts for additional users.
To add a secondary account:
- Log in to FortiCare.
- Click Manage User.
- Click the new user icon to add a new user.
- When creating an account for the Fortinet support team, specify an email for the secondary account, and select Full Access or Limit Access.
A user with full access has the same access level as a primary account user. A user with limited access can only manage the assigned product serial number and will be unable to receive renewal notices or create additional secondary account users.
- Log in to the personal FortiCare portal. In the FortiSandbox Cloud section, you will see an account listed as a secondary member.