Licensing
Important: Register your access point on FortiCloud and then map the registered access point to the FortiPresence license in FortiCloud, with the main FortiPresence account holder.
The FortiPresence license is issued per access point for any supported platform (FortiWLC, FortiGate, and FortiLAN Cloud). The license for FortiLAN Cloud access points is valid for 1 year and the licenses for FortiWLC and FortiGate platform access points are valid for 1, 3 or 5 years.
When the license expires, a grace period of 30 days is available to renew the license; if the license is not renewed during the grace period, then your FortiPresence access is converted into an unlicensed version. Data retention for unlicensed (free) FortiPresence versions/access points is 7 days.
In such a scenario, where the license is not renewed, the following is the data retention pattern. This is an example for FortiLAN Cloud access points.
Notes:
- You can either have all licensed or all unlicensed access points per site. A combination of licensed and unlicensed is not allowed.
- The customer has access to paid features as long as even 1 access point is licensed.
- The site is considered free or paid based on whether the first access point placed is licensed or unlicensed.
- If the licenses for access points in one site expire (after grace period), only that site is converted into a free site with data retention of 7 days. All other paid sites continue as is.
- If licenses of one or some of the access points placed in a site expire and are not renewed, then those access points can be removed with full data retention still available till the other access points’ licenses in the site expire.
- Unlicensed user accounts are paused for data processing after 37 days of login inactivity with requisite warning messages via email notifications. To resume the account access, log in into FortiPresence and you are directed to the resume option in the GUI; select it. After resumption of account access, restart the location services on all platforms, FortiWLC, FortiLAN Cloud, and FortiGate to start processing data immediately.
The features available to licensed and unlicensed users are described in this table.
|
Feature |
Licensed |
Unlicensed |
|---|---|---|
|
The following features are paid for at the account level. |
||
|
Number of Sites |
Unlimited |
5 |
|
Data Retention |
1 year |
7 days |
|
Number of concurrent Captive Portal sessions |
Unlimited |
200 |
|
User Management |
Yes |
No |
|
Multi-Site Report |
Yes |
No |
|
Specifying the RSSI of the AP while adding it in a site. |
Yes | No |
|
RSSI Threshold |
Yes | No |
|
Email notification for inactive APs |
Yes | No |
|
Schedule Configuration (Reports) |
Yes |
No |
|
The following features are paid for at the site level. |
||
|
Collect email and phone number for portal users. |
Yes | No |
|
Site Business Time |
Yes | No |
|
Automatic exclusion of fixed assets |
Yes | No |
|
Email verification |
Yes |
No |
|
Social authentication via Instagram and linkedIn |
Yes |
No |
|
Captive Portal customization |
Yes |
No |
|
Themes and images for captive portal |
Yes |
Yes |
|
Language support for captive portal |
Yes (site level) |
No |