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Administration Guide

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Mobile providers

The Mobile Providers window displays the default set of providers included in the database. FortiNAC uses the mobile providers list to send SMS messages to guests and administrators by sending email to an address that is a combination of the mobile phone number and the mobile provider's email address.

This list is populated with some known mobile providers but is not comprehensive nor is it updated by Fortinet. You can add, delete or modify mobile providers as needed. Mobile providers can be enabled or disabled individually to limit the number of providers displayed in drop-down lists when configuring guests, users and administrators.

Settings

Field

Definition

Global Max
Message Length

Enable to set the maximum number of characters that will be included in a single SMS message sent from FortiNAC for all Mobile Providers. If the message is longer than the Max Message Length, it is divided up and sent in multiple messages. If an individual provider has a Max Message Length setting, it overrides the Global setting.

Enable Buttons

Enables or disables the selected provider. If a provider is disabled it is not displayed in the Mobile Provider selection list shown when configuring an administrator or a guest. You cannot disable a provider that is in use or associated with a user in the database. Click In Use to determine which users have the selected provider.

Enabled

A green check mark indicates that the provider is enabled. A red circle indicates that the provider is disabled.

Provider

Name of the company that provides mobile phone services.

SMS Address
Format

Format of the address used to send SMS messages via email. For example, for provider AllTel the format is xxxxxxxxxx@message.alltell.com, where the x's represent the user's mobile telephone number.

Country

Country to which this SMS Address corresponds. You may have providers that have a different SMS Address for each country in which they operate. You need a separate record for each one.

Right click options

Delete

Deletes the selected Provider. Providers that are associated with Users cannot be deleted.

In Use

Select a provider and click In Use to determine if any one in the database has this provider listed in their user record.

Modify

Opens the Modify Mobile Provider window for the selected provider.

Provider in use

To find the list of users associated with a provider, select the provider and click In Use. A message is displayed indicating whether or not the provider is associated with any user or guest records. If users are associated with the provider, a list of user IDs is displayed.

Add or modify a provider

  1. Click System > Settings.
  2. Expand the System Communication folder.
  3. Select Mobile Providers from the tree.
  4. Click Add or select a provider and click Modify.
  5. Use the table below to complete the provider information.
  6. Click OK to save your changes.
Settings

Field

Definition

Enable

Enables/disables the provider. Enable/Disable can also be done from the Mobile Providers list.

Provider

Name of the provider being configured. This name must be unique.

Email Domain

The provider's email domain, such as, nextel.messaging.com.

Country

Country to which this SMS Address corresponds. You may have providers that have a different SMS Address for each country in which they operate. You need a separate record for each one.

Max Message Length

Controls the number of characters included in a single message when messages are sent to this provider's customers. If the message length exceeds the Max Message Length, it is divided up in to multiple messages.

Prefix

Any numbers that are required before the user's mobile number. For example, you may have users that are in an adjacent country, therefore you may need to enter a number, such as 1, ahead of the mobile number.

Suffix

Any numbers required after the user's mobile number.

SMS Address Format

The format used for the address of the message recipient. FortiNAC sends SMS messages via email. The provider's email server sends the messages to the mobile phone number contained in the SMS Address.

As you enter information in to the Add/Modify Provider dialog, the SMS Address is updated.

Delete a mobile provider

  1. Click System > Settings.
  2. Expand the System Communication folder.
  3. Select Mobile Providers from the tree.
  4. Select a provider and click Delete.
  5. If users are associated with the provider, a list of user names is displayed. You cannot delete a Mobile Provider if that provider is listed in a User record. First modify the user record and then delete the provider.
  6. If no users are associated with the provider, confirm that you want to delete the provider.

Mobile providers

The Mobile Providers window displays the default set of providers included in the database. FortiNAC uses the mobile providers list to send SMS messages to guests and administrators by sending email to an address that is a combination of the mobile phone number and the mobile provider's email address.

This list is populated with some known mobile providers but is not comprehensive nor is it updated by Fortinet. You can add, delete or modify mobile providers as needed. Mobile providers can be enabled or disabled individually to limit the number of providers displayed in drop-down lists when configuring guests, users and administrators.

Settings

Field

Definition

Global Max
Message Length

Enable to set the maximum number of characters that will be included in a single SMS message sent from FortiNAC for all Mobile Providers. If the message is longer than the Max Message Length, it is divided up and sent in multiple messages. If an individual provider has a Max Message Length setting, it overrides the Global setting.

Enable Buttons

Enables or disables the selected provider. If a provider is disabled it is not displayed in the Mobile Provider selection list shown when configuring an administrator or a guest. You cannot disable a provider that is in use or associated with a user in the database. Click In Use to determine which users have the selected provider.

Enabled

A green check mark indicates that the provider is enabled. A red circle indicates that the provider is disabled.

Provider

Name of the company that provides mobile phone services.

SMS Address
Format

Format of the address used to send SMS messages via email. For example, for provider AllTel the format is xxxxxxxxxx@message.alltell.com, where the x's represent the user's mobile telephone number.

Country

Country to which this SMS Address corresponds. You may have providers that have a different SMS Address for each country in which they operate. You need a separate record for each one.

Right click options

Delete

Deletes the selected Provider. Providers that are associated with Users cannot be deleted.

In Use

Select a provider and click In Use to determine if any one in the database has this provider listed in their user record.

Modify

Opens the Modify Mobile Provider window for the selected provider.

Provider in use

To find the list of users associated with a provider, select the provider and click In Use. A message is displayed indicating whether or not the provider is associated with any user or guest records. If users are associated with the provider, a list of user IDs is displayed.

Add or modify a provider

  1. Click System > Settings.
  2. Expand the System Communication folder.
  3. Select Mobile Providers from the tree.
  4. Click Add or select a provider and click Modify.
  5. Use the table below to complete the provider information.
  6. Click OK to save your changes.
Settings

Field

Definition

Enable

Enables/disables the provider. Enable/Disable can also be done from the Mobile Providers list.

Provider

Name of the provider being configured. This name must be unique.

Email Domain

The provider's email domain, such as, nextel.messaging.com.

Country

Country to which this SMS Address corresponds. You may have providers that have a different SMS Address for each country in which they operate. You need a separate record for each one.

Max Message Length

Controls the number of characters included in a single message when messages are sent to this provider's customers. If the message length exceeds the Max Message Length, it is divided up in to multiple messages.

Prefix

Any numbers that are required before the user's mobile number. For example, you may have users that are in an adjacent country, therefore you may need to enter a number, such as 1, ahead of the mobile number.

Suffix

Any numbers required after the user's mobile number.

SMS Address Format

The format used for the address of the message recipient. FortiNAC sends SMS messages via email. The provider's email server sends the messages to the mobile phone number contained in the SMS Address.

As you enter information in to the Add/Modify Provider dialog, the SMS Address is updated.

Delete a mobile provider

  1. Click System > Settings.
  2. Expand the System Communication folder.
  3. Select Mobile Providers from the tree.
  4. Select a provider and click Delete.
  5. If users are associated with the provider, a list of user names is displayed. You cannot delete a Mobile Provider if that provider is listed in a User record. First modify the user record and then delete the provider.
  6. If no users are associated with the provider, confirm that you want to delete the provider.