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Step 1: Product Registration

Products must be registered in order for the appropriate keys to be generated for the appliances.  Without these keys, the appliances will not start.

Registration Procedure Overview

1: Register the Managing Server 

2: Register Support Contract for Managing Server

3: Register Perpetual Licenses

4: Register Support Contract for License

5: Register Remaining Appliances

Requirements Checklist

Example

File name examples:

FNC-MX-VM_xxx.zip = Manager next-gen VM Server

FC-10-FNVXM-xxx.zip = Support & Maintenance for Manager next-gen VM Server

FNC-CAX-VM_xxx.zip = Control & Application next-gen VM Server

FC-10-FNVXA-xxx.zip = Support & Maintenance for Control & Application next-gen VM Server

 

LIC-FNAC-BASE-xxx.zip = Perpetual License, Base level

FC1-10-FNAC0-xxx.zip = Support & Maintenance for Perpetual Base Licenses

 

FCx-10-FNAC1-215-xx-xx.zip = Support & Maintenance for Subscription Base Licenses

 

LIC-FNAC-PLUS-xxx.zip = Perpetual License, Plus level

FC2-10-FNAC0-xxx.zip = Support & Maintenance for Perpetual Plus Licenses

 

FCx-10-FNAC1-213-xx-xx.zip = Support & Maintenance for Subscription Plus Licenses

 

LIC-FNAC-PRO-xxx.zip = Perpetual License, Pro level

FC3-10-FNAC0-xxx.zip = Support & Maintenance for Perpetual Pro Licenses

 

FCx-10-FNAC1-209-xx-xx.zip = Support & Maintenance for Subscription Pro Licenses

 

FP-10-PS-801-01-01.zip = Professional Service Days*

FP-10-PS-830-01-01.zip = Professional Service Days*

 

*Registered on the day of engagement only. See Fortinet Professional Services Contracts in the Appendix for more information.

Within the zip files are one or more PDF's which contain the Registration Code.

Tip: If multiple appliances were purchased, save these files in separate folders for each appliance.  

Example A – CAVM                     Example B – Support for CAVM

  • Physical Appliances OnlySerial number (FNxxxxxxxxxx).  The serial number (S/N) is located on the label that shipped with the hardware.  This label also contains the Product Name, Model/SKU, Fortinet P/N and HW ID.

Register the Managing Server

  1. Use the chart below to determine the “managing” server (appliance to which the Endpoint License Key will be installed).  The remaining servers in multiple appliance deployments are installed with an Appliance (Base) License Key.

    For more information on how licenses are distributed for each system configuration, see section License Distribution in the Appendix.

    Deployment Configuration

    Managing Server

    Part Number

    Standalone

    CA Server

    FNC-CAX-xx

    Standalone with High Availability (HA)

    Primary CA Server

    FNC-CAX-xx

    Multiple Independent Standalones

    Each CA Server

    FNC-CAX-xx

    Multiple Independent with High Availability (HA)

    Each Primary CA Server

    FNC-CAX-xx

    Distributed

    Control Manager

     

    FNC-MX-xx

    Distributed with High Availability (HA)

    Primary Control Manager

    FNC-MX-xx

  2. Log into the Customer Portal at https://support.fortinet.com/

  3. Click Register Product.

  4. In the Registration Code field, enter the appropriate value.

    • Virtual appliance:  Registration code from the pdf found in file FNC-CAX-VM_xxx

      (or if a Manager FNC-MX-VM.xxx).

    • Physical appliance:  Serial number on label.

  5. Click Next.

    This page may appear if there was a POC or active evaluation license.

    If you are converting your POC to production, select Convert Evaluation.

    If you not converting your POC to production, select Register.

  6. Under Product Description, enter managing server’s hostname or “Managing Server” (this can be edited later).

  7. Select Fortinet Partner (ignore all other fields).

  8. Click Next.

  9. Read terms and conditions.

  10. Click on radio button.

  11. Click Next.

    Note: “No Entitlement” will display. This is correct.

  12. Click on radio button to accept.

  13. Click Confirm.

    CAX(VM) product registration is now complete. 

  14. Note the Serial Number (will be used in a future step).

  15. Proceed to register the support contract for the appliance.  Click Register More.

Register Support Contract for Managing Server

  1. Enter registration code found on the PDF from file FC-10-NCxxx_xxx.

  2. Click Next.

  3. Associate the support contract to the appropriate CAX(VM) Serial Number noted in the previous step.

    • If only one CAX(VM) is registered, there will only be one choice – select that radio button.

    • If more than one CAX(VM) products are registered, select the appropriate CAX(VM).

    Selecting the radio button will auto-complete the Serial Number field.

  4. Click Next.

  5. Click on the radio button in the lower left corner.

  6. Click Confirm.

    Support contract registration is now complete and applied to the CAX(VM).

  7. Click Register More.

  8. Proceed to the appropriate section:

    Perpetual licenses:  Register Perpetual Licenses

    Subscription licenses: Register Support Contract for License

Register Perpetual Licenses

  1. Enter the registration code from the pdf found in the appropriate License file:

    LIC-FNAC-xxxxx-xxx_xxx

  2. Click on Next.

  3. Associate the License to the managing server CAX(VM).

    • If only one CAX(VM) is registered, there will only be one choice – select that radio button.

    • If more than one CAX(VM) is registered, select the appropriate CAX(VM) (Primary/Control server).

      Important:  DO NOT license the secondary server. The secondary server will obtain its license from the Primary after High Availability is configured.

  4. Click Next.

    Perpetual license registration is complete.

  5. Next step:  Register the support contract for the License. Click Register More.

Register Support Contract for License

  1. Enter registration code from the pdf found in the appropriate License Support file:

    • FCx-10-FNAC0-xxx-xxx (support for Perpetual licenses)

    • FCx-10-FNAC1-xxx-xx-xx (support for Subscription licenses)

  2. Click Next.

  3. Associate the License Support contract to the managing server CAX(VM).  If registering Perpetual licenses, this is the same serial number used in previous step.

  4. Click Next.

  5. Click on radio button in lower left corner.

  6. Click Confirm.

    Registering the License support contract is complete.

    The page will display the products and support contracts registered.

  7. Close the PDF files used in the previous steps.

  8. If there are additional CAX(VM)s to register (and its support contracts), click on Register More. Otherwise, click Done.

Register Remaining Appliances

  1. Open the folder for the next appliance to be registered.

  2. Open the 2 PDF files.

  3. Register the appliance.

    a. Click Register Product.

    b. Enter registration code from the PDF found in file FNC-CAX-xx_xxx

    (or if there is a Manager FNC-MX-xx.xxx).

    c. Click Next.

    d. If there was a POC or active evaluation license, a special page may display.  If you are converting your POC to production, select Convert Evaluation.  If you are not converting your POC to production, select Register.

    e. Enter “Managing Server” under Product Description (this can be edited later).

    f. Select Fortinet Partner (ignore all other fields).

    g. Click Next.

    h. Read terms and conditions.

    i. Click on radio button.

    j. Click Next.

    Note: “No Entitlement” will display. This is correct.

    k. Click on radio button to accept.

    l. Click Confirm.

    CAX(VM) product registration is now complete. 

    m. Note the Serial Number (will be used to register the appliance support contract).

    n. Proceed to register the support contract for the appliance.  Click Register More.  

  4. Register Support Contract for Appliance.

    a. Enter registration code found on pdf from file FC-10-NCxx_xxx.

    b. Click Next.

    c. Associate the support contract to the appropriate CAX(VM) Serial Number noted in previous step.

    d. If only one CAX(VM) is registered, there will only be on choice – select that radio button.

    e. If more than one CAX(VM) products are registered, select the appropriate CAX(VM).

    f. Click Next.

    g. Click on radio button in the lower left corner.

    h. Click Confirm.

    i. Support contract registration is now complete and applied to the CAX(VM).

    j. Close the PDF files used in the previous steps.

If there are additional CAX(VM)s to register (and its support contracts), click on Register More. Otherwise, click Done

* DO NOT REGISTER THE PROFESSIONAL SERVICES CONTRACTS *

Important: If a file for Professional Services (FP-10-PS-801-01-01.zip or FP-10-PS-830-01-01.zip) was included in the email, do not attempt to register. These are ONLY to be registered one at a time and on the day of the Professional Services session.  One contract is like an “admission ticket” to the Professional Services session.

End result:

Once product registrations are complete, the summary page for each appliance will look similar to the example below.  Note only the managing server (example below) will have license information listed.

Perpetual License Example:

Subscription License Example:

If assistance is needed with registering devices, contact Fortinet Customer Service.

Product Registration is complete.  Proceed to next step.

Step 1: Product Registration

Products must be registered in order for the appropriate keys to be generated for the appliances.  Without these keys, the appliances will not start.

Registration Procedure Overview

1: Register the Managing Server 

2: Register Support Contract for Managing Server

3: Register Perpetual Licenses

4: Register Support Contract for License

5: Register Remaining Appliances

Requirements Checklist

Example

File name examples:

FNC-MX-VM_xxx.zip = Manager next-gen VM Server

FC-10-FNVXM-xxx.zip = Support & Maintenance for Manager next-gen VM Server

FNC-CAX-VM_xxx.zip = Control & Application next-gen VM Server

FC-10-FNVXA-xxx.zip = Support & Maintenance for Control & Application next-gen VM Server

 

LIC-FNAC-BASE-xxx.zip = Perpetual License, Base level

FC1-10-FNAC0-xxx.zip = Support & Maintenance for Perpetual Base Licenses

 

FCx-10-FNAC1-215-xx-xx.zip = Support & Maintenance for Subscription Base Licenses

 

LIC-FNAC-PLUS-xxx.zip = Perpetual License, Plus level

FC2-10-FNAC0-xxx.zip = Support & Maintenance for Perpetual Plus Licenses

 

FCx-10-FNAC1-213-xx-xx.zip = Support & Maintenance for Subscription Plus Licenses

 

LIC-FNAC-PRO-xxx.zip = Perpetual License, Pro level

FC3-10-FNAC0-xxx.zip = Support & Maintenance for Perpetual Pro Licenses

 

FCx-10-FNAC1-209-xx-xx.zip = Support & Maintenance for Subscription Pro Licenses

 

FP-10-PS-801-01-01.zip = Professional Service Days*

FP-10-PS-830-01-01.zip = Professional Service Days*

 

*Registered on the day of engagement only. See Fortinet Professional Services Contracts in the Appendix for more information.

Within the zip files are one or more PDF's which contain the Registration Code.

Tip: If multiple appliances were purchased, save these files in separate folders for each appliance.  

Example A – CAVM                     Example B – Support for CAVM

  • Physical Appliances OnlySerial number (FNxxxxxxxxxx).  The serial number (S/N) is located on the label that shipped with the hardware.  This label also contains the Product Name, Model/SKU, Fortinet P/N and HW ID.

Register the Managing Server

  1. Use the chart below to determine the “managing” server (appliance to which the Endpoint License Key will be installed).  The remaining servers in multiple appliance deployments are installed with an Appliance (Base) License Key.

    For more information on how licenses are distributed for each system configuration, see section License Distribution in the Appendix.

    Deployment Configuration

    Managing Server

    Part Number

    Standalone

    CA Server

    FNC-CAX-xx

    Standalone with High Availability (HA)

    Primary CA Server

    FNC-CAX-xx

    Multiple Independent Standalones

    Each CA Server

    FNC-CAX-xx

    Multiple Independent with High Availability (HA)

    Each Primary CA Server

    FNC-CAX-xx

    Distributed

    Control Manager

     

    FNC-MX-xx

    Distributed with High Availability (HA)

    Primary Control Manager

    FNC-MX-xx

  2. Log into the Customer Portal at https://support.fortinet.com/

  3. Click Register Product.

  4. In the Registration Code field, enter the appropriate value.

    • Virtual appliance:  Registration code from the pdf found in file FNC-CAX-VM_xxx

      (or if a Manager FNC-MX-VM.xxx).

    • Physical appliance:  Serial number on label.

  5. Click Next.

    This page may appear if there was a POC or active evaluation license.

    If you are converting your POC to production, select Convert Evaluation.

    If you not converting your POC to production, select Register.

  6. Under Product Description, enter managing server’s hostname or “Managing Server” (this can be edited later).

  7. Select Fortinet Partner (ignore all other fields).

  8. Click Next.

  9. Read terms and conditions.

  10. Click on radio button.

  11. Click Next.

    Note: “No Entitlement” will display. This is correct.

  12. Click on radio button to accept.

  13. Click Confirm.

    CAX(VM) product registration is now complete. 

  14. Note the Serial Number (will be used in a future step).

  15. Proceed to register the support contract for the appliance.  Click Register More.

Register Support Contract for Managing Server

  1. Enter registration code found on the PDF from file FC-10-NCxxx_xxx.

  2. Click Next.

  3. Associate the support contract to the appropriate CAX(VM) Serial Number noted in the previous step.

    • If only one CAX(VM) is registered, there will only be one choice – select that radio button.

    • If more than one CAX(VM) products are registered, select the appropriate CAX(VM).

    Selecting the radio button will auto-complete the Serial Number field.

  4. Click Next.

  5. Click on the radio button in the lower left corner.

  6. Click Confirm.

    Support contract registration is now complete and applied to the CAX(VM).

  7. Click Register More.

  8. Proceed to the appropriate section:

    Perpetual licenses:  Register Perpetual Licenses

    Subscription licenses: Register Support Contract for License

Register Perpetual Licenses

  1. Enter the registration code from the pdf found in the appropriate License file:

    LIC-FNAC-xxxxx-xxx_xxx

  2. Click on Next.

  3. Associate the License to the managing server CAX(VM).

    • If only one CAX(VM) is registered, there will only be one choice – select that radio button.

    • If more than one CAX(VM) is registered, select the appropriate CAX(VM) (Primary/Control server).

      Important:  DO NOT license the secondary server. The secondary server will obtain its license from the Primary after High Availability is configured.

  4. Click Next.

    Perpetual license registration is complete.

  5. Next step:  Register the support contract for the License. Click Register More.

Register Support Contract for License

  1. Enter registration code from the pdf found in the appropriate License Support file:

    • FCx-10-FNAC0-xxx-xxx (support for Perpetual licenses)

    • FCx-10-FNAC1-xxx-xx-xx (support for Subscription licenses)

  2. Click Next.

  3. Associate the License Support contract to the managing server CAX(VM).  If registering Perpetual licenses, this is the same serial number used in previous step.

  4. Click Next.

  5. Click on radio button in lower left corner.

  6. Click Confirm.

    Registering the License support contract is complete.

    The page will display the products and support contracts registered.

  7. Close the PDF files used in the previous steps.

  8. If there are additional CAX(VM)s to register (and its support contracts), click on Register More. Otherwise, click Done.

Register Remaining Appliances

  1. Open the folder for the next appliance to be registered.

  2. Open the 2 PDF files.

  3. Register the appliance.

    a. Click Register Product.

    b. Enter registration code from the PDF found in file FNC-CAX-xx_xxx

    (or if there is a Manager FNC-MX-xx.xxx).

    c. Click Next.

    d. If there was a POC or active evaluation license, a special page may display.  If you are converting your POC to production, select Convert Evaluation.  If you are not converting your POC to production, select Register.

    e. Enter “Managing Server” under Product Description (this can be edited later).

    f. Select Fortinet Partner (ignore all other fields).

    g. Click Next.

    h. Read terms and conditions.

    i. Click on radio button.

    j. Click Next.

    Note: “No Entitlement” will display. This is correct.

    k. Click on radio button to accept.

    l. Click Confirm.

    CAX(VM) product registration is now complete. 

    m. Note the Serial Number (will be used to register the appliance support contract).

    n. Proceed to register the support contract for the appliance.  Click Register More.  

  4. Register Support Contract for Appliance.

    a. Enter registration code found on pdf from file FC-10-NCxx_xxx.

    b. Click Next.

    c. Associate the support contract to the appropriate CAX(VM) Serial Number noted in previous step.

    d. If only one CAX(VM) is registered, there will only be on choice – select that radio button.

    e. If more than one CAX(VM) products are registered, select the appropriate CAX(VM).

    f. Click Next.

    g. Click on radio button in the lower left corner.

    h. Click Confirm.

    i. Support contract registration is now complete and applied to the CAX(VM).

    j. Close the PDF files used in the previous steps.

If there are additional CAX(VM)s to register (and its support contracts), click on Register More. Otherwise, click Done

* DO NOT REGISTER THE PROFESSIONAL SERVICES CONTRACTS *

Important: If a file for Professional Services (FP-10-PS-801-01-01.zip or FP-10-PS-830-01-01.zip) was included in the email, do not attempt to register. These are ONLY to be registered one at a time and on the day of the Professional Services session.  One contract is like an “admission ticket” to the Professional Services session.

End result:

Once product registrations are complete, the summary page for each appliance will look similar to the example below.  Note only the managing server (example below) will have license information listed.

Perpetual License Example:

Subscription License Example:

If assistance is needed with registering devices, contact Fortinet Customer Service.

Product Registration is complete.  Proceed to next step.