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User Guide

Multi-tenancy

24.2.0
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Multi-tenancy

The FortiMonitor platform is built for multi-tenancy at every level. Partners and managed service providers (MSPs) maintain a Master Tenant account which allows them to use FortiMonitor for yourself as well as maintain a single pane of glass view across all your subtenants. With a Master Tenantaccount, you can do the following:

  • Allow subtenants to log in and manage their own isolated accounts

  • Easily jump between different customers (subtenants)

  • Programmatically manage customers via the API or manually through the control panel

  • Centrally manage SSO configuration from a Master Tenant account

  • View and create cross-customer dashboards

  • Allow subtenants to use the Master Tenant account's OnSight vCollector

  • Allow subtenants to use the Master Tenant account's Alert Timelines

  • Share templates from the Master Tenant account

  • Set up Monitoring Policies for all subtenants

Multi-tenant account requirements

Multi-tenancy requires an Enterprise license. Please reach out to your account manager for more details.

Key benefits

  • Benefit from an actively developed and continually improved infrastructure monitoring solution

  • Fully SaaS - no infrastructure to own or operate

  • Full access to our support team for all escalated issues

  • All-inclusive per node pricing. No additional costs

  • Volume pricing

White labeling and reselling

  • Run the control panel on your own custom domain name with SSL/TLS

  • Customize the look and feel of your control panel with custom CSS and your own logo

  • Customize all outbound email sender addresses and email templates with your own branding

Global infrastructure management

With a Master Tenant account, you can manage several aspects of your subtenants' infrastructure. The account allows you to share templates or monitoring policies, among other things, to your subtenants. You can also query data and build dashboards across any of your subtenant accounts. See the following sections:

Multi-tenancy

The FortiMonitor platform is built for multi-tenancy at every level. Partners and managed service providers (MSPs) maintain a Master Tenant account which allows them to use FortiMonitor for yourself as well as maintain a single pane of glass view across all your subtenants. With a Master Tenantaccount, you can do the following:

  • Allow subtenants to log in and manage their own isolated accounts

  • Easily jump between different customers (subtenants)

  • Programmatically manage customers via the API or manually through the control panel

  • Centrally manage SSO configuration from a Master Tenant account

  • View and create cross-customer dashboards

  • Allow subtenants to use the Master Tenant account's OnSight vCollector

  • Allow subtenants to use the Master Tenant account's Alert Timelines

  • Share templates from the Master Tenant account

  • Set up Monitoring Policies for all subtenants

Multi-tenant account requirements

Multi-tenancy requires an Enterprise license. Please reach out to your account manager for more details.

Key benefits

  • Benefit from an actively developed and continually improved infrastructure monitoring solution

  • Fully SaaS - no infrastructure to own or operate

  • Full access to our support team for all escalated issues

  • All-inclusive per node pricing. No additional costs

  • Volume pricing

White labeling and reselling

  • Run the control panel on your own custom domain name with SSL/TLS

  • Customize the look and feel of your control panel with custom CSS and your own logo

  • Customize all outbound email sender addresses and email templates with your own branding

Global infrastructure management

With a Master Tenant account, you can manage several aspects of your subtenants' infrastructure. The account allows you to share templates or monitoring policies, among other things, to your subtenants. You can also query data and build dashboards across any of your subtenant accounts. See the following sections: