Acknowledging incidents and other actions
The following actions are available from the mobile app:
Acknowledge an incident
Acknowledging an incident marks the incident with your name. You also have the option to add a message to the incident log and broadcast that message to all of the users and integrations configured in the incident’s Alert Timeline. To acknowledge an incident, perform the following steps:
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Schedule Maintenance
To schedule maintenance from the mobile app, perform the following steps:
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Delay Alerts
Delaying an alert postpones all of the future alerts on the Alert Timeline for a specified length of time. To delay alerts on one or more incidents, perform the following steps:
From this page, you can also see a timeline of upcoming alerts including team members who are next in line to be alerted and their contact methods. |
Cancel Alerts
Cancel Alerts stops all upcoming alerts for the selected incident. To cancel alerts, perform the following steps:
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Escalate Alerts
Escalating an alert immediately sends the next alert configured in the Alert Timeline. To escalate alerts, perform the following steps:
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