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Resolved issues

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Resolved issues

The following issues have been fixed in version 2022.3. For inquiries about a particular bug, contact Support.

September 30, 2022

  • Incident Hub: Fixed an issue where the Incident Hub table is not being updated for Ping incidents.

  • Agent: Fixed Ubuntu manual installation issue.

September 20, 2022

  • Dashboards: Fixed a table pagination issue in dashboard widgets.

  • Dashboards: Fixed scrolling issues with the Network Interface dashboard widget.

September 15, 2022

  • Templates: Fixed template matching for SNMP-based SD-WAN metric thresholds.

  • Jira integration: Corrected an error triggered by editing a Jira ServiceDesk integration.

September 8, 2022

  • Dashboards: Active Incident Details widgets in dashboards now scale to show all active incidents.

  • Dashboards: Active Incident dashboard widget sorting re-enabled.

  • Reports: Correctly saving tag and metric filters when configuring reports.

  • Agent: Corrected issue with handling of minimum and maximum values for custom Perfmon metrics collected by the Windows agent.

September 1, 2022

  • DEM: Prevent merging of DEM instances with endpoint instances.

  • Incidents: Fixed an issue where SNMP heartbeat incidents are created when a metric is removed.

  • Templates: Avoid generating incidents after applying templates to devices under maintenance.

  • Dashboards: Corrected improper deep linking from Dashboards to Instance Details pages.

  • Network devices: CDP performance data now renders even when some fields are not returned by the device.

  • Network devices: Corrected discrepancies in case sensitivity for network port filtering expressions. Port selection filters are now case insensitive.

  • Reports: Corrected an issue preventing the creation of the Instance Configuration report.

  • Security Fabric: Updated logic to allow full range of thresholds to be configured on Fortinet fabric metrics.

  • Dashboards: Corrected sorting controls on Network Interface dashboard widgets.

  • Dashboards: Updated the Advanced Line Graph dashboard widget to auto-expand as the widget size is changed.

August 18, 2022

  • Incident Hub: Fixed an issue with updating the active incident count when filter updates were made on the Incident Hub.

  • SNMP: Enabled SNMP system name discovery on some Cisco devices returning unexpected system description data.

  • Dashboards: Fixed an issue with rendering SD-WAN dashboard widgets.

August 11, 2022

  • AWS integration: Updated the AWS RDS metric configuration to collect the average instead of the total metric counts.

August 4, 2022

  • Dashboards: Fixed an issue that caused errors in dashboard widgets.

  • Dashboards: Fixed an issue that prevented public dashboards from loading.

  • OnSight: Corrected an issue where the Performance tab of the OnSight page is not showing metric graphs.

July 28, 2022

  • Multi-tenancy: Corrected an issue when changing users to contact-only in multi-tenant configurations.

  • CounterMeasures: Removed deleted CounterMeasures from the list of available actions to configure on a threshold.

  • Templates: Fixed an issue where the Port Name filter option shows up when editing ports on network device templates.

July 21, 2022

  • Infrastructure Map: The Acknowledge option in the Infrastructure Map no longer appears behind an active window.

  • User management: Fixed an issue with completing the creation of contact-only users and inviting external users.

July 14, 2022

  • SSO: Resolved inability to approve a pending SSO user.

  • Fabric integration: Allow Fabric 7.x devices to be edited without changing the monitoring location.

  • Tags: Ensure tags are saved when creating or editing a user.

  • User management: Prevent users from being created with a leading space in names and email addresses.

  • Templates: Fixed an issue with editing metrics on templates for some network devices.

June 30, 2022

  • User management: Fixed an issue that caused an error when editing contact-only users.

  • Maintenance: Fixed an issue where some alerts are still being sent for metrics under maintenance.

  • Agent: Modified the manual install instructions to include the CounterMeasures flag.

  • Incident Solutions: Fixed an error with the Solutions Available link on OnSight incidents.

  • Templates: Fixed an issue where deleting a metric removed its child metric instead.

  • Incidents: Fixed issues with acknowledging and delaying alerts.

  • API: Fixed an issue that prevent user creation using the API.

  • Incident Hub: Fixed an issue with Incident Hub default filters not limiting to active incidents.

June 23, 2022

  • SNMP: Updated FortiGate SNMP provisioning logic to prevent creating duplicate CPU and memory metrics.

  • Infrastructure map: Infrastructure map view now properly honors user's group restrictions.

  • VMware: Resolved scaling issue with VMware ratio checks.

  • ACL: Fixed an issue with ACL rule options when adding or editing users.

  • Control panel: Fixed an issue where graphs display the wrong value and unit.

June 16, 2022

  • Synthetic checks: Cleaned up browser synthetic check test interfaces.

  • Synthetic checks: Cleaned up browser synthetic result presentation for longer test executions.

  • Fabric integration: Added support to change instance group target when editing fabric integration.

  • SNMP: Corrected issue interfering with saving thresholds on some SNMP network device templates.

  • Metrics: Fixed an issue with using percentage thresholds on FortiGate disk metrics.

June 9, 2022

  • SNMP: Fixed an issue that prevented users from creating an SNMPv3 credential.

May 12, 2022

  • Integrations: Fixed an issue which could cause an Azure integration to become unresponsive without feedback.

  • Control panel: Fixed an issue with mouse hover UI Tag editing.

  • Maintenance: Corrected a problem with pagination size on the Maintenance Schedules page

May 9, 2022

  • Maintenance: Fixed an issue which at times caused immediate maintenance periods to not show in instance's maintenance history.

  • Integrations: Resolved a condition which can allow an Azure Integration with invalid credentials to be created.

April 28, 2022

  • Attributes: Fixed an issue where multiple attribute filters could result in duplicate records in result set. Also added the option to use OR or AND in attribute filters.

  • Templates: Fixed an issue with applying a template from the Instance Group page.

  • Control panel: Aligned incident start times between Incident Detail pages, Instance Detail pages and email alerts.

April 14, 2022

  • API: Fixed an issue with using a specific start time when creating custom incidents through the FortiMonitor API.

April 7, 2022

  • On-call: Fixed an issue where on-call notifications were not being received by some users.

  • Templates: Fixed an issue where the Linux - MySQL template gets applied to Linux instances that do not have MySQL installed.

  • Incident Details page: Fixed an issue where the new Traceroute visualization did not show up on the Incident Details page.

  • Agent: Fixed an issue where the Linux Agent plugin io_stats.py included loop filesystems.

  • Control panel: Fixed an issue that prevented some Attributes from being deleted.

  • Control panel: Fixed an issue that prevented Attributes with certain names from being added.

  • User management: Fixed outdated App store links.

March 31, 2022

  • Templates: Fixed an issue where some SNMP template thresholds failed to apply.

March 24, 2022

  • Metrics: Fixed an issue that occurs when saving metric thresholds using a percentage threshold value.

  • Integrations: Resolved an issue with MS Teams callbacks.

  • SSO: Fixed an issue where users are able to use non-SSO log ins when Allow Non-SSO Log ins is unchecked.

  • OnSight: Fixed an issue that require the Delete OnSight the Delete OnSight ACL to be enabled to allow editing.

  • Control panel: Fixed an issue where metric names or metric overrides are not showing in line graphs and advanced line graphs.

  • Maintenance: Corrected an issue where removing an instance from maintenance could terminate the maintenance period.

  • SNMP: Prevented incorrect removal of SNMP metrics during template applications.

  • SNMP: Improved handling of hex-encoded metric names from Nutanix devices.

  • API: Secondary users in API queries are now screened out.

March 17, 2022

  • Instance Details page: Resolve an issue with metric tag presentation.

  • FortiGate: Resolves the error in threshold calculation of disk utilization percentage for FortiGate devices.

March 10, 2022

  • Maintenance schedules: Enabled scheduling of maintenance in instance groups via tags.

  • API: Corrected problem with cloud tag match configuration changes not saving when updated via API calls.

March 3, 2022

  • Integrations: Corrected problem where Azure services and regions would change on credential update.

  • Dashboards: Corrected problems with dashboards scoped by tags picking up non-tagged instances.

  • Security Fabric: Automatically create an instance group when adding a Fabric integration if one does not already exist.

  • API: Corrected an issue where API calls to delay or silence alerts were not working properly.

February 24, 2022

  • SSO: Fixed SSO issues caused by Azure ADF and MFA.

  • SNMP: Prevented the creation of duplicate ping checks when SNMP port provisioning runs while an instance is under maintenance.

  • Incidents: Fixed an issue where monitoring configuration table did not show incident badges for active network response time incidents.

  • Network devices:Port filter options on SNMP network devices are now updated when port names or descriptions change on the device.

February 16, 2022

  • Integrations: Corrected issue interfering with onboarding of Meraki devices.

February 10, 2022

  • Maintenance: Resolved an issue with the presentation of Maintenance window details.

  • Incident Hub: Resolved an issue with the timezone header in Incident graphs.

  • Integrations: Fixed an issue where a Cloud Integration was picking up devices with mismatched tags.

  • OnSight vCollector: Resolved an issue with moving OnSight instances to a group.

  • Integrations: Enabled the addition of AWS SQS instances.

  • Security Fabric: Ensured that Fortinet Fabric integration last discovery times are properly updated after each discovery.

  • SSO: Added ability to download the metadata file needed to setup Azure AD SSO integration.

  • Integrations: Corrected an error that was occurring when attempting to edit an existing Azure cloud integration.

  • Instance Details page: Corrected a problem with timezone conversions in the time filter on the instance details page activity table.

February 3, 2022

  • Instance Details page: Fixed an error that occurred while changing the timeframe on graphs.

  • Security Fabric:Fixed an issue where the Fabric Connections table failed to load when a fabric connection with 0 instances is present.

  • Maintenance: Fixed an incorrect menu option label.

January 27, 2022

  • Dashboards: Fixed an issue where changing the background color on a dashboard widget takes two attempts every time.

  • Security Fabric integration: Resolved an issue where refreshing a fabric connection within the Fabric settings page did not perform as expected.

  • Control panel: Fixed an issue where question mark icon run into metric name on graph headers when unit is present.

  • API: Enabled acknowledging of incidents in the API via contact ID.

  • Templates: Fixed an issue with the creation and editing of VMware templates.

January 20, 2022

  • Reports: Relaxed constraints on size of availability report requests.

  • Incident Hub: Corrected issue with Incident Hub metric type filters missing some SNMP-generated incidents.

January 12, 2022

  • Jira integration: De-duplicate alerts if the same timeline is set as a primary and auxiliary timeline on the same instance.

  • Templates: Corrected problem editing some template metrics.

  • OnSight: Network discovery scans from multiple OnSights in the same cluster no longer duplicate discovery results.

  • Network devices: Network device templates can now update metric names when re-applied.

January 7, 2022

  • Properly trigger incidents for response time violations on network checks performed from OnSights.

  • Corrected an issue where API calls to delay/silence alerts were not working properly.

  • Resolved an issue where Dashboard Timeframe buttons were not responsive.

  • Fixed a Jira ServiceDesk integration issue with single quote handling.

  • Corrected an issue with filtering by attribute on Instance Group pages.

Resolved issues

The following issues have been fixed in version 2022.3. For inquiries about a particular bug, contact Support.

September 30, 2022

  • Incident Hub: Fixed an issue where the Incident Hub table is not being updated for Ping incidents.

  • Agent: Fixed Ubuntu manual installation issue.

September 20, 2022

  • Dashboards: Fixed a table pagination issue in dashboard widgets.

  • Dashboards: Fixed scrolling issues with the Network Interface dashboard widget.

September 15, 2022

  • Templates: Fixed template matching for SNMP-based SD-WAN metric thresholds.

  • Jira integration: Corrected an error triggered by editing a Jira ServiceDesk integration.

September 8, 2022

  • Dashboards: Active Incident Details widgets in dashboards now scale to show all active incidents.

  • Dashboards: Active Incident dashboard widget sorting re-enabled.

  • Reports: Correctly saving tag and metric filters when configuring reports.

  • Agent: Corrected issue with handling of minimum and maximum values for custom Perfmon metrics collected by the Windows agent.

September 1, 2022

  • DEM: Prevent merging of DEM instances with endpoint instances.

  • Incidents: Fixed an issue where SNMP heartbeat incidents are created when a metric is removed.

  • Templates: Avoid generating incidents after applying templates to devices under maintenance.

  • Dashboards: Corrected improper deep linking from Dashboards to Instance Details pages.

  • Network devices: CDP performance data now renders even when some fields are not returned by the device.

  • Network devices: Corrected discrepancies in case sensitivity for network port filtering expressions. Port selection filters are now case insensitive.

  • Reports: Corrected an issue preventing the creation of the Instance Configuration report.

  • Security Fabric: Updated logic to allow full range of thresholds to be configured on Fortinet fabric metrics.

  • Dashboards: Corrected sorting controls on Network Interface dashboard widgets.

  • Dashboards: Updated the Advanced Line Graph dashboard widget to auto-expand as the widget size is changed.

August 18, 2022

  • Incident Hub: Fixed an issue with updating the active incident count when filter updates were made on the Incident Hub.

  • SNMP: Enabled SNMP system name discovery on some Cisco devices returning unexpected system description data.

  • Dashboards: Fixed an issue with rendering SD-WAN dashboard widgets.

August 11, 2022

  • AWS integration: Updated the AWS RDS metric configuration to collect the average instead of the total metric counts.

August 4, 2022

  • Dashboards: Fixed an issue that caused errors in dashboard widgets.

  • Dashboards: Fixed an issue that prevented public dashboards from loading.

  • OnSight: Corrected an issue where the Performance tab of the OnSight page is not showing metric graphs.

July 28, 2022

  • Multi-tenancy: Corrected an issue when changing users to contact-only in multi-tenant configurations.

  • CounterMeasures: Removed deleted CounterMeasures from the list of available actions to configure on a threshold.

  • Templates: Fixed an issue where the Port Name filter option shows up when editing ports on network device templates.

July 21, 2022

  • Infrastructure Map: The Acknowledge option in the Infrastructure Map no longer appears behind an active window.

  • User management: Fixed an issue with completing the creation of contact-only users and inviting external users.

July 14, 2022

  • SSO: Resolved inability to approve a pending SSO user.

  • Fabric integration: Allow Fabric 7.x devices to be edited without changing the monitoring location.

  • Tags: Ensure tags are saved when creating or editing a user.

  • User management: Prevent users from being created with a leading space in names and email addresses.

  • Templates: Fixed an issue with editing metrics on templates for some network devices.

June 30, 2022

  • User management: Fixed an issue that caused an error when editing contact-only users.

  • Maintenance: Fixed an issue where some alerts are still being sent for metrics under maintenance.

  • Agent: Modified the manual install instructions to include the CounterMeasures flag.

  • Incident Solutions: Fixed an error with the Solutions Available link on OnSight incidents.

  • Templates: Fixed an issue where deleting a metric removed its child metric instead.

  • Incidents: Fixed issues with acknowledging and delaying alerts.

  • API: Fixed an issue that prevent user creation using the API.

  • Incident Hub: Fixed an issue with Incident Hub default filters not limiting to active incidents.

June 23, 2022

  • SNMP: Updated FortiGate SNMP provisioning logic to prevent creating duplicate CPU and memory metrics.

  • Infrastructure map: Infrastructure map view now properly honors user's group restrictions.

  • VMware: Resolved scaling issue with VMware ratio checks.

  • ACL: Fixed an issue with ACL rule options when adding or editing users.

  • Control panel: Fixed an issue where graphs display the wrong value and unit.

June 16, 2022

  • Synthetic checks: Cleaned up browser synthetic check test interfaces.

  • Synthetic checks: Cleaned up browser synthetic result presentation for longer test executions.

  • Fabric integration: Added support to change instance group target when editing fabric integration.

  • SNMP: Corrected issue interfering with saving thresholds on some SNMP network device templates.

  • Metrics: Fixed an issue with using percentage thresholds on FortiGate disk metrics.

June 9, 2022

  • SNMP: Fixed an issue that prevented users from creating an SNMPv3 credential.

May 12, 2022

  • Integrations: Fixed an issue which could cause an Azure integration to become unresponsive without feedback.

  • Control panel: Fixed an issue with mouse hover UI Tag editing.

  • Maintenance: Corrected a problem with pagination size on the Maintenance Schedules page

May 9, 2022

  • Maintenance: Fixed an issue which at times caused immediate maintenance periods to not show in instance's maintenance history.

  • Integrations: Resolved a condition which can allow an Azure Integration with invalid credentials to be created.

April 28, 2022

  • Attributes: Fixed an issue where multiple attribute filters could result in duplicate records in result set. Also added the option to use OR or AND in attribute filters.

  • Templates: Fixed an issue with applying a template from the Instance Group page.

  • Control panel: Aligned incident start times between Incident Detail pages, Instance Detail pages and email alerts.

April 14, 2022

  • API: Fixed an issue with using a specific start time when creating custom incidents through the FortiMonitor API.

April 7, 2022

  • On-call: Fixed an issue where on-call notifications were not being received by some users.

  • Templates: Fixed an issue where the Linux - MySQL template gets applied to Linux instances that do not have MySQL installed.

  • Incident Details page: Fixed an issue where the new Traceroute visualization did not show up on the Incident Details page.

  • Agent: Fixed an issue where the Linux Agent plugin io_stats.py included loop filesystems.

  • Control panel: Fixed an issue that prevented some Attributes from being deleted.

  • Control panel: Fixed an issue that prevented Attributes with certain names from being added.

  • User management: Fixed outdated App store links.

March 31, 2022

  • Templates: Fixed an issue where some SNMP template thresholds failed to apply.

March 24, 2022

  • Metrics: Fixed an issue that occurs when saving metric thresholds using a percentage threshold value.

  • Integrations: Resolved an issue with MS Teams callbacks.

  • SSO: Fixed an issue where users are able to use non-SSO log ins when Allow Non-SSO Log ins is unchecked.

  • OnSight: Fixed an issue that require the Delete OnSight the Delete OnSight ACL to be enabled to allow editing.

  • Control panel: Fixed an issue where metric names or metric overrides are not showing in line graphs and advanced line graphs.

  • Maintenance: Corrected an issue where removing an instance from maintenance could terminate the maintenance period.

  • SNMP: Prevented incorrect removal of SNMP metrics during template applications.

  • SNMP: Improved handling of hex-encoded metric names from Nutanix devices.

  • API: Secondary users in API queries are now screened out.

March 17, 2022

  • Instance Details page: Resolve an issue with metric tag presentation.

  • FortiGate: Resolves the error in threshold calculation of disk utilization percentage for FortiGate devices.

March 10, 2022

  • Maintenance schedules: Enabled scheduling of maintenance in instance groups via tags.

  • API: Corrected problem with cloud tag match configuration changes not saving when updated via API calls.

March 3, 2022

  • Integrations: Corrected problem where Azure services and regions would change on credential update.

  • Dashboards: Corrected problems with dashboards scoped by tags picking up non-tagged instances.

  • Security Fabric: Automatically create an instance group when adding a Fabric integration if one does not already exist.

  • API: Corrected an issue where API calls to delay or silence alerts were not working properly.

February 24, 2022

  • SSO: Fixed SSO issues caused by Azure ADF and MFA.

  • SNMP: Prevented the creation of duplicate ping checks when SNMP port provisioning runs while an instance is under maintenance.

  • Incidents: Fixed an issue where monitoring configuration table did not show incident badges for active network response time incidents.

  • Network devices:Port filter options on SNMP network devices are now updated when port names or descriptions change on the device.

February 16, 2022

  • Integrations: Corrected issue interfering with onboarding of Meraki devices.

February 10, 2022

  • Maintenance: Resolved an issue with the presentation of Maintenance window details.

  • Incident Hub: Resolved an issue with the timezone header in Incident graphs.

  • Integrations: Fixed an issue where a Cloud Integration was picking up devices with mismatched tags.

  • OnSight vCollector: Resolved an issue with moving OnSight instances to a group.

  • Integrations: Enabled the addition of AWS SQS instances.

  • Security Fabric: Ensured that Fortinet Fabric integration last discovery times are properly updated after each discovery.

  • SSO: Added ability to download the metadata file needed to setup Azure AD SSO integration.

  • Integrations: Corrected an error that was occurring when attempting to edit an existing Azure cloud integration.

  • Instance Details page: Corrected a problem with timezone conversions in the time filter on the instance details page activity table.

February 3, 2022

  • Instance Details page: Fixed an error that occurred while changing the timeframe on graphs.

  • Security Fabric:Fixed an issue where the Fabric Connections table failed to load when a fabric connection with 0 instances is present.

  • Maintenance: Fixed an incorrect menu option label.

January 27, 2022

  • Dashboards: Fixed an issue where changing the background color on a dashboard widget takes two attempts every time.

  • Security Fabric integration: Resolved an issue where refreshing a fabric connection within the Fabric settings page did not perform as expected.

  • Control panel: Fixed an issue where question mark icon run into metric name on graph headers when unit is present.

  • API: Enabled acknowledging of incidents in the API via contact ID.

  • Templates: Fixed an issue with the creation and editing of VMware templates.

January 20, 2022

  • Reports: Relaxed constraints on size of availability report requests.

  • Incident Hub: Corrected issue with Incident Hub metric type filters missing some SNMP-generated incidents.

January 12, 2022

  • Jira integration: De-duplicate alerts if the same timeline is set as a primary and auxiliary timeline on the same instance.

  • Templates: Corrected problem editing some template metrics.

  • OnSight: Network discovery scans from multiple OnSights in the same cluster no longer duplicate discovery results.

  • Network devices: Network device templates can now update metric names when re-applied.

January 7, 2022

  • Properly trigger incidents for response time violations on network checks performed from OnSights.

  • Corrected an issue where API calls to delay/silence alerts were not working properly.

  • Resolved an issue where Dashboard Timeframe buttons were not responsive.

  • Fixed a Jira ServiceDesk integration issue with single quote handling.

  • Corrected an issue with filtering by attribute on Instance Group pages.