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User Guide

21.4.0
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Enable DEM

This article describes the steps on how to enable Digital Experience Monitoring (DEM) using the FortiMonitor Agent on a Windows instance.

Enable DEM on a new Agent installation

You can install the Agent with DEM enabled on an instance and it will automatically be added to your FortiMonitor account. To install the Agent with DEM enabled to a Windows instance, perform the following steps:

  1. From the main navigation header, click Add.

  2. Select Windows.

  3. Select either Quick Install Instructions or Manual Install Instructions.
    Selecting Quick Install Instructions will generate a command that you can run manually on each of your servers or through your configuration management tool, like Chef or Puppet.

    1. Quick install instructions:
      Run the following command then follow the on-screen instructions:

      Invoke-WebRequest https://packages.panopta.com/install/panopta_agent_windows.ps1 -OutFile panopta_agent_windows.ps1; .\panopta_agent_windows.ps1 -customer_key <CUSTOMER_KEY> -countermeasures -dem

      Where:
      CUSTOMER_KEY - Your customer key. To obtain your customer key, visit the FortiMonitor Control Panel and click your avatar then select My Account.

      -countermeasures - Add this flag to enable CounterMeasures.

      -dem - Add this flag to enable DEM.

    2. Manual install instructions:

      1. Follow the on-screen instructions.

      2. When creating the manifest file, make sure to add the digital_experience = true parameter. See the following example:
        [agent] customer_key = xxxx-xxxx-xxxx-xxxx
        enable_countermeasures = true
        digital_experience = true


        The manifest file can placed anywhere. The on-screen instructions assume it is at C:\PanoptaAgent.manifest. For more information on how to use the manifest file, see Use the Agent manifest file.

Enable DEM on an existing Agent

To enable DEM on an existing Agent, do the following:

  1. Edit the Agent.cfg file located in C:\Program Files\PanoptaAgent\Agent.cfg or C:\Program Files(x86)\PanoptaAgent\Agent.cfg and add <add key="DigitalExperience" value="true" />. The relevant section of the configuration is shown below:
    <agent>
    <service>
    <add key="DigitalExperience" value="true" />

  2. Save and close the file.

    Note: If you are using the Windows version of the Agent, you will have to restart the service from within the services menu before seeing any configuration changes take place.

Enable DEM

This article describes the steps on how to enable Digital Experience Monitoring (DEM) using the FortiMonitor Agent on a Windows instance.

Enable DEM on a new Agent installation

You can install the Agent with DEM enabled on an instance and it will automatically be added to your FortiMonitor account. To install the Agent with DEM enabled to a Windows instance, perform the following steps:

  1. From the main navigation header, click Add.

  2. Select Windows.

  3. Select either Quick Install Instructions or Manual Install Instructions.
    Selecting Quick Install Instructions will generate a command that you can run manually on each of your servers or through your configuration management tool, like Chef or Puppet.

    1. Quick install instructions:
      Run the following command then follow the on-screen instructions:

      Invoke-WebRequest https://packages.panopta.com/install/panopta_agent_windows.ps1 -OutFile panopta_agent_windows.ps1; .\panopta_agent_windows.ps1 -customer_key <CUSTOMER_KEY> -countermeasures -dem

      Where:
      CUSTOMER_KEY - Your customer key. To obtain your customer key, visit the FortiMonitor Control Panel and click your avatar then select My Account.

      -countermeasures - Add this flag to enable CounterMeasures.

      -dem - Add this flag to enable DEM.

    2. Manual install instructions:

      1. Follow the on-screen instructions.

      2. When creating the manifest file, make sure to add the digital_experience = true parameter. See the following example:
        [agent] customer_key = xxxx-xxxx-xxxx-xxxx
        enable_countermeasures = true
        digital_experience = true


        The manifest file can placed anywhere. The on-screen instructions assume it is at C:\PanoptaAgent.manifest. For more information on how to use the manifest file, see Use the Agent manifest file.

Enable DEM on an existing Agent

To enable DEM on an existing Agent, do the following:

  1. Edit the Agent.cfg file located in C:\Program Files\PanoptaAgent\Agent.cfg or C:\Program Files(x86)\PanoptaAgent\Agent.cfg and add <add key="DigitalExperience" value="true" />. The relevant section of the configuration is shown below:
    <agent>
    <service>
    <add key="DigitalExperience" value="true" />

  2. Save and close the file.

    Note: If you are using the Windows version of the Agent, you will have to restart the service from within the services menu before seeing any configuration changes take place.