WAN

The WAN panel displays the Impacted Clients information for Performance SLA and FortiExtenders failures. Any client that breaches the configured SLA thresholds are reported. In each SLA panel, you can select Show Clients to view the impacted client count or click Show Interfaces to view the impacted interface count.

SLAs, Topology and Logs

The following SLAs are are detected and reported by FortiAIOps for WAN.

• Performance

• FortiExtender Health

Performance

You can click on the impacted SLA listed in the panel to view the Performance topology and the impacted client details.

The Impacted Clients table displays details such as the client MAC address, the associated AP serial number, the issue classifier/category and the sub-classifier, the issue description and the suggested remediation measure, and so on. The following image displays the impacted clients for performance SLAs.

Right-click on the header of the table to select the following columns that you wish to view.

Attribute	Description
Date/Time	The date and time of the impact as per your timezone.
FortiGate Serial	The serial number of the associated FortiGate.
AP Serial	The serial number of the associated AP.
Client MAC Address	The MAC address of the impacted client device.
Device	The name of the device as configured by the user. If the name is not configured or available, then MAC address is displayed.
Issue Cause	The detailed cause of the SLA breach that impacted the client/AP/FortiGate/FortiExtender.
Remedy	The suggested remedy to resolve the issue.
Classifier	The classifier of the issue reported for the SLA.
Subclassifier	The sub-classifier of the issue for the reported classifier.
Health Check	The performance SLA check configured in FortiGate.
Source Interface	The source interface name.
Jitter(ms)	The amount of jitter (milliseconds) reported for the client.
Packet Loss(%)	The percentage of packet loss reported for the client.
Latency(ms)	The amount of latency (milliseconds) reported for the client.
FortiGate Hostname	The hostname of the FortiGate associated with the AP/impacted client.
Breach Summary	The WAN SLA threshold that was breached.
Client Type	The client type that is impacted, wireless or wired.

Select a particular client and click View Logs, to view the impacted client logs.

FortiExtender Health

You can click on the impacted SLA listed in the panel to view the FortiExtender topology and the impacted client details.

The following image displays the SIM, device failures and Impacted clients for FortiExtender health SLAs.

Right-click on the header of the table to select the following columns that you wish to view.

Attribute	Description
Date/Time	The date and time of the impact as per your timezone.
FortiGate Serial	The serial number of the associated FortiGate.
AP Serial	The serial number of the associated AP.
AP Name	The name of the associated AP.
Client MAC Address	The MAC address of the impacted client device.
Device	The name of the device as configured by the user. If the name is not configured or available, then MAC address is displayed.
Issue Cause	The detailed cause of the SLA breach that impacted the client/AP/FortiGate/FortiExtender.
Remedy	The suggested remedy to resolve the issue.
Classifier	The classifier of the issue reported for the SLA.
Subclassifier	The sub-classifier of the issue for the reported classifier.
Source Interface	The WAN interface name.
Switch Serial	The serial number of the impacted switch.
Switch Name	The name of the impacted switch.
FortiExtender Serial	The serial number of the impacted FortiExtender.
FortiExtender Name	The name of the impacted FortiExtender.
FortiGate Hostname	The hostname of the FortiGate with which the impacted FortiExtender is associated.
Client Type	The client type that is impacted, wireless or wired.

Select a particular client and click View Logs, to view the impacted client logs.