Requesting account entitlement files
When FortiManager is operating in a closed network, you can request account entitlement files from Fortinet Customer Service & Support for devices, and then upload the files to the FortiGuard module. This allows devices in the closed network to check licenses. See Operating as an FDS in a closed network.
You can request an entitlement file from Fortinet Customer Service & Support by creating a support ticket.
To request account entitlement files:
- Log in to the Fortinet Customer Service & Support site (https://support.fortinet.com/).
- Go to Assistance > Create a Ticket.
The Ticket Wizard is displayed, starting at the 1 Request Type page.
- In the Specify Request Ticket Type list, expand Customer Service, and click Submit a Ticket.
The wizard moves to the 2 Basic Info page, where you can specify ticket information.
- On the Specify Ticket Information page, complete the following options, and click Next.
- In the Serial Number box, add the serial number for the device for which you want an entitlement file.
- In the Subject box, type Entitlement file.
- In the Category list, select CS Contract/License.
The wizard moves to the 3 Comment page, where you can add a comment.
- In the Add Comment box, request the entitlement file, and click Next.
The request is complete.
- Monitor your email to receive the entitlement file, and download it to your computer.