Reference information
These sections include reference information on the FortiManager Integration App workflow and how to use FMGApiCli to integrate the FortiManager Integration App with other ServiceNow apps.
Integration Workflow
The following diagram shows the end-to-end process from the time when a configuration change request is submitted on ServiceNow to the time when the configuration is installed on managed devices.
When a change request is submitted, it goes through steps to create and run a script on FortiManager and install the configuration on target FortiGates. These steps are scheduled tasks which run within the app.
When a change request completes a task successfully, it starts the next task until all tasks are completed. If a task fails at any point, the task retries within certain intervals for a maximum number of times as shown below:
|
Task |
Interval (seconds) |
Maximum attempts |
|---|---|---|
|
LockADOM |
6 |
Indefinite |
|
CreateScript |
6 |
18 |
|
ExecScript |
6 |
18 |
|
DeleteScript |
6 |
18 |
|
CheckExec |
20 |
18 |
|
Install |
6 |
18 |
|
CheckInstall |
20 |
18 |