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Register with Customer Service & Support

To obtain the FortiManager VM license file you must first register your FortiManager VM with Fortinet Customer Service & Support.

To register your FortiManager VM:
  1. Log in to the Fortinet Customer Service & Support portal using an existing support account or click Create an Account to create a new account.
  2. In the toolbar select Asset > Register/Renew. The Registration Wizard opens.
  3. Enter the registration code from the FortiManager VM License Certificate that was emailed to you, select the end user type, and then click Next. The Registration Info page is displayed.

  4. Enter your support contract number, product description, Fortinet Partner, and IP address in the requisite fields, then select Next.

    As a part of the license validation process FortiManager VM compares its IP address with the IP information in the license file. If a new license has been imported or the FortiManager VM’s IP address has been changed, the FortiManager VM must be rebooted in order for the system to validate the change and operate with a valid license.

    The Customer Service & Support portal currently does not support IPv6 for FortiManager VM license validation. You must specify an IPv4 address in both the support portal and the port management interface.

  5. On the Fortinet Product Registration Agreement page, select the checkbox to indicate that you have read, understood, and accepted the service contract, then select Next to continue to the Verification page.
  6. The verification page displays the product entitlement. Select the checkbox to indicate that you accept the terms then select Confirm to submit the request.

  7. From the Registration Completed page you can download the FortiManager VM license file, select Register More to register another FortiManager VM, or select Finish to complete the registration process.

    Select License File Download to save the license file (.lic) to your management computer. See Upload the license file for instructions on uploading the license file to your FortiManager VM via the GUI.

Editing FortiAnalyzer VM IP addresses

To edit the FortiManager VM IP address:
  1. In the toolbar select Asset > Manage/View Products to open the View Products page.
  2. Select the FortiManager VM serial number to open the Product Details page.
  3. Select Edit to change the description, partner information, and IP address of your FortiManager VM from the Edit Product Info page.

  4. Enter the new IP address then select Save.

    You can change the IP address five (5) times on a regular FortiManager VM license. There is no restriction on a full evaluation license.

  5. Select License File Download to save the license file (.lic) to your management computer. See Upload the license file for instructions on uploading the license file to your FortiManager VM via the GUI.

Register with Customer Service & Support

To obtain the FortiManager VM license file you must first register your FortiManager VM with Fortinet Customer Service & Support.

To register your FortiManager VM:
  1. Log in to the Fortinet Customer Service & Support portal using an existing support account or click Create an Account to create a new account.
  2. In the toolbar select Asset > Register/Renew. The Registration Wizard opens.
  3. Enter the registration code from the FortiManager VM License Certificate that was emailed to you, select the end user type, and then click Next. The Registration Info page is displayed.

  4. Enter your support contract number, product description, Fortinet Partner, and IP address in the requisite fields, then select Next.

    As a part of the license validation process FortiManager VM compares its IP address with the IP information in the license file. If a new license has been imported or the FortiManager VM’s IP address has been changed, the FortiManager VM must be rebooted in order for the system to validate the change and operate with a valid license.

    The Customer Service & Support portal currently does not support IPv6 for FortiManager VM license validation. You must specify an IPv4 address in both the support portal and the port management interface.

  5. On the Fortinet Product Registration Agreement page, select the checkbox to indicate that you have read, understood, and accepted the service contract, then select Next to continue to the Verification page.
  6. The verification page displays the product entitlement. Select the checkbox to indicate that you accept the terms then select Confirm to submit the request.

  7. From the Registration Completed page you can download the FortiManager VM license file, select Register More to register another FortiManager VM, or select Finish to complete the registration process.

    Select License File Download to save the license file (.lic) to your management computer. See Upload the license file for instructions on uploading the license file to your FortiManager VM via the GUI.

Editing FortiAnalyzer VM IP addresses

To edit the FortiManager VM IP address:
  1. In the toolbar select Asset > Manage/View Products to open the View Products page.
  2. Select the FortiManager VM serial number to open the Product Details page.
  3. Select Edit to change the description, partner information, and IP address of your FortiManager VM from the Edit Product Info page.

  4. Enter the new IP address then select Save.

    You can change the IP address five (5) times on a regular FortiManager VM license. There is no restriction on a full evaluation license.

  5. Select License File Download to save the license file (.lic) to your management computer. See Upload the license file for instructions on uploading the license file to your FortiManager VM via the GUI.