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Administration Guide

Downloading the EOS support package for supported Fabric devices

Downloading the EOS support package for supported Fabric devices

FortiGates, FortiSwitches, FortiAPs, and FortiExtenders can download an EOS (end of support) package automatically from FortiGuard during the bootup process or by using manual commands. Based on the downloaded EOS package files, when a device passes the EOS date, a warning message is displayed in the device's tooltip. The device is also highlighted in the following GUI locations:

  • System > Firmware & Registration page

  • Security Fabric > Physical Topology and Logical Topology pages

  • Dashboard > Status > System Information widget

FortiGuard updates

The EOS packages can be downloaded automatically from FortiGuard, but they can also be downloaded manually.

To manually download the EOS package from the FortiGuard server:
# diagnose fortiguard-resources update <product>-end-of-support

Product

Description

fortigate-end-of-support

FortiGate product life cycle information.

fortiswitch-end-of-support

FortiSwitch product life cycle information.

fortiap-end-of-support

FortiAP product life cycle information.

fortiextender-end-of-support

FortiExtender product life cycle information.

Note

In the event the EOS package files are not downloaded due to a connection issue, use diagnose fortiguard-resources update <product>-end-of-support to download the package files.

GUI warnings

On the System > Firmware & Registration page, devices that have reached EOS are highlighted in red, and their Status is EOS - Unable to upgrade.

Hover over a device name to view the tooltip, which includes an EOS warning.

  • Sample FortiGate tooltip:

  • Sample FortiSwitch tooltip:

  • Sample FortiAP tooltip:

On the Security Fabric > Physical Topology and Logical Topology pages, devices that have reached EOS are highlighted in red. The device tooltips also include an EOS warning.

  • Sample Security Fabric > Physical Topology page with tooltip:

  • Sample Security Fabric > Logical Topology page with tooltip:

The Dashboard > Status > System Information widget includes a warning at the bottom of the widget that the Device has reached EOS status.

Downloading the EOS support package for supported Fabric devices

FortiGates, FortiSwitches, FortiAPs, and FortiExtenders can download an EOS (end of support) package automatically from FortiGuard during the bootup process or by using manual commands. Based on the downloaded EOS package files, when a device passes the EOS date, a warning message is displayed in the device's tooltip. The device is also highlighted in the following GUI locations:

  • System > Firmware & Registration page

  • Security Fabric > Physical Topology and Logical Topology pages

  • Dashboard > Status > System Information widget

FortiGuard updates

The EOS packages can be downloaded automatically from FortiGuard, but they can also be downloaded manually.

To manually download the EOS package from the FortiGuard server:
# diagnose fortiguard-resources update <product>-end-of-support

Product

Description

fortigate-end-of-support

FortiGate product life cycle information.

fortiswitch-end-of-support

FortiSwitch product life cycle information.

fortiap-end-of-support

FortiAP product life cycle information.

fortiextender-end-of-support

FortiExtender product life cycle information.

Note

In the event the EOS package files are not downloaded due to a connection issue, use diagnose fortiguard-resources update <product>-end-of-support to download the package files.

GUI warnings

On the System > Firmware & Registration page, devices that have reached EOS are highlighted in red, and their Status is EOS - Unable to upgrade.

Hover over a device name to view the tooltip, which includes an EOS warning.

  • Sample FortiGate tooltip:

  • Sample FortiSwitch tooltip:

  • Sample FortiAP tooltip:

On the Security Fabric > Physical Topology and Logical Topology pages, devices that have reached EOS are highlighted in red. The device tooltips also include an EOS warning.

  • Sample Security Fabric > Physical Topology page with tooltip:

  • Sample Security Fabric > Logical Topology page with tooltip:

The Dashboard > Status > System Information widget includes a warning at the bottom of the widget that the Device has reached EOS status.