Recovering missing graphical components

Errors can sometimes cause the application icons, or other minor graphical components, to no longer show up in the GUI.

For example, in the FortiView Applications monitor, the icons could be missing from the Application column.

The diagnose fortiguard-resources update command can be used to delete cached files and force downloads of the FortiGuard resource, including icons.

Command	Downloaded resource
diagnose fortiguard-resources update sprite-map	Application icon sprite map (CSS & PNG).
diagnose fortiguard-resources update sprite-isdb	Application icon sprite ISDB (CSS & PNG).
diagnose fortiguard-resources update app-info <id>	Application info for a given ID.
diagnose fortiguard-resources update ips-information <id>	IPS information for a given ID.
diagnose fortiguard-resources update wf-categories	Web filter categories.
diagnose fortiguard-resources update app-categories	Application categories.
diagnose fortiguard-resources update prefix-links	Prefix links.
diagnose fortiguard-resources update static-links	Static links.
diagnose fortiguard-resources update fortigate-end-of-support	FortiGate product life cycle information.
diagnose fortiguard-resources update fortiswitch-end-of-support	FortiSwitch product life cycle information.
diagnose fortiguard-resources update fortiap-end-of-support	FortiAP product life cycle information.
diagnose fortiguard-resources update fortiextender-end-of-support	FortiExtender product life cycle information.

To recover missing application icons:

1. Run the update command:

   # diagnose fortiguard-resources update sprite-isdb
   Deleted cached resource file: sprite-isdb.css
   Deleted cached resource file: sprite-isdb.png
   Deleted cached resource file: sprite_map_front.css
   Request URL: "https://globalproductapi.fortinet.net/v1/ref?key=spritemap&f=fos&v=2"
   Host "globalproductapi.fortinet.net" resolved to "209.52.38.140"
   
   Performing HTTP request...
   
   Response identified resource location as "https://filestore.fortinet.com/fortiguard/isdb_logos96/sprite.tar.gz"
   Host "filestore.fortinet.com" resolved to "209.52.38.129"
   
   Performing HTTP request...
   
   Successfully downloaded sprite-isdb.css:
     Size: 18142 bytes
     ETag: "5d9814eb50b0a9f8c7b0271e8c5baf39"
     MD5:  a0474459f96edabbc61bfae9b40a9aec
   Successfully downloaded sprite-isdb.png:
     Size: 294937 bytes
     ETag: "5d9814eb50b0a9f8c7b0271e8c5baf39"
     MD5:  c98ce9dc8d3c2ae174233798f7124937

2. Refresh the browser window. You might also need to clear your browser cache.