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Known issues

Known issues

The following issues have been identified in version 7.0.11. To inquire about a particular bug or report a bug, please contact Customer Service & Support.

Explicit Proxy

Bug ID

Description

817582

When there are many users authenticated by an explicit proxy policy, the Firewall Users widget can take a long time to load. This issue does not impact explicit proxy functionality.

Firewall

Bug ID

Description

719311

On the Policy & Objects > Firewall Policy page in 6.4.0 onwards, the IPv4 and IPv6 policy tables are combined but the custom section name (global label) is not automatically checked for duplicates. If there is a duplicate custom section name, the policy list may show empty for that section. This is a display issue only and does not impact policy traffic.

Workaround: rename the custom section to unique name between IPv4 and IPv6 policies.

843554

If the first firewall service object in the service list (based on the order in the command line table) has a protocol type of IP, the GUI may incorrectly modify its protocol number whenever a new firewall service of the same protocol type IP is created in the GUI.

This silent misconfiguration can result in unexpected behavior of firewall policies that use the impacted service. For example, some 6K and 7K platforms have firewall service ALL (protocol type IP) as the first service, and this can cause the ALL service to be modified unexpectedly.

Workaround: create a new service in the CLI, or move a non-IP type services to the top of the firewall service list. For example, if ALL is the first firewall service in the list:

config firewall service custom
    edit "unused"
        set tcp-portrange 1
    next
    move "unused" before "ALL"
end

897849

Firewall Policy list may show empty sequence grouping sections if multiple policies are sharing the same global-label.

Workaround: drag and drop the policy to the correct sequence group in the GUI, or remove the global-label for each member policy in the group except for the leading policy. For example, in the configuration, policy 2 will be automatically grouped under group1 without the need of adding the same global-label.

  • Policy 1 (global-label "group")
  • Policy 2
  • Policy 3 (global-label "group2")
  • Policy 4

GUI

Bug ID

Description

440197

On the System > FortiGuard page, the override FortiGuard server for AntiVirus & IPS Updates shows an Unknown status, even if the server is working correctly. This is a display issue only; the override feature is working properly.

677806

On the Network > Interfaces page when VDOM mode is enabled, the Global view incorrectly shows the status of IPsec tunnel interfaces from non-management VDOMs as up. The VDOM view shows the correct status.

685431

On the Policy & Objects > Firewall Policy page, the policy list can take around 30 seconds or more to load when there is a large number (over 20 thousand) of policies.

Workaround: use the CLI to configure policies.

707589

System > Certificates list sometimes shows an incorrect reference count for a certificate, and incorrectly allows a user to delete a referenced certificate. The deletion will fail even though a success message is shown. Users should be able to delete the certificate after all references are removed.

708005

When using the SSL VPN web portal in the Firefox, users cannot paste text into the SSH terminal emulator.

Workaround: use Chrome, Edge, or Safari as the browser.

755177

When upgrading firmware from 7.0.1 to 7.0.2, the GUI incorrectly displays a warning saying this is not a valid upgrade path.

810225

An undefined error is displayed when changing an administrator password for the first time. Affected models: NP7 platforms.

853352

On the View/Edit Entries slide-out pane (Policy & Objects > Internet Service Database dialog), users cannot scroll down to the end if there are over 100000 entries.

893560

When private data encryption is enabled, the GUI may become unresponsive and HA may fail to synchronize the configuration.

897004

On rare occasions, the GUI may display blank pages when the user navigates from one menu to another if there is a managed FortiSwitch present.

Workaround: restart the HTTPSD process, restart the WAD process, or reboot the FortiGate.

898902

In the System > Administrators dialog, when there are a lot of VDOMs (over 200), the dialog can take more than one minute to load the Two-factor Authentication toggle. This issue does not affect configuring other settings in the dialog.

Workaround: use the CLI to configure two-factor-authentication under config system admin.

HA

Bug ID

Description

810286

FGSP local sessions exist after rebooting an HA pair with A-P mode, and the HW SSE/session count is incorrect.

818432

When private data encryption is enabled, all passwords present in the configuration fail to load and may cause HA failures.

Hyperscale

Bug ID

Description

795853

VDOM ID and IP addresses in the IPL table are incorrect after disabling EIF/EIM.

811109

FortiGate 4200F, 4201F, 4400F, and 4401F HA1, HA2, AUX1, and AUX2 interfaces cannot be added to an LAG.

836976

Sessions being processed by hyperscale firewall policies with hardware logging may be dropped when dynamically changing the log-processor setting from hardware to host for the hardware log sever added to the hyperscale firewall policy. To avoid dropping sessions, change the log-processor setting during quiet periods.

838654

Hit count not ticking for implicit deny policy for hardware session in case of NAT46 and NAT64 traffic.

839958

service-negate does not work as expected in a hyperscale deny policy.

842659

srcaddr-negate and dstaddr-negate are not working properly for IPv6 traffic with FTS.

843132

Access control list (ACL) policies added to a hyperscale firewall VDOM that is processing traffic may take longer than expected to become effective. During a transition period, traffic that should be blocked by the new ACL policy will be allowed.

843197

Output of diagnose sys npu-session list/list-full does not mention policy route information.

843266

Diagnose command should be available to show hit_count/last_used for policy route and NPU session on hyperscale VDOM.

843305

Get PARSE SKIP ERROR=17 NPD ERR PBR ADDRESS console error log when system boots up.

844421

The diagnose firewall ippool list command does not show the correct output for overload type IP pools.

846520

NPD/LPMD process killed by out of memory killer after running mixed sessions and HA failover.

IPsec VPN

Bug ID

Description

761754

IPsec aggregate static route is not marked inactive if the IPsec aggregate is down.

885818

If a tunnel in an IPsec aggregate is down but its DPD link is on, the IPsec aggregate interface may still forward traffic to a down tunnel causing traffic to drop.

892699

In an HA cluster, static routes via the IPsec tunnel interface are not inactive in the routing table when the tunnel is down.

Workaround: in an SD-WAN scenario, a health check for the IPsec tunnel (SD-WAN member) with update-static-route enable is required.

config system sdwan
    config health-check
        edit <name>
            set server <string>
        next
    end
end

In a non-SD-WAN scenario, a link health monitor configuration is required.

config system link-monitor
    edit <name>
        set srcintf <IPsec_phase1-interface_name>
        set server <address>
        set source-ip <IPsec_tunnel_IP or internal_interface_IP)
    next
end

Log & Report

Bug ID

Description

850642

Logs are not seen for traffic passing through the firewall caused by numerous simultaneous configuration changes.

860822

When viewing logs on the Log & Report > System Events page, filtering by domain\username does not display matching entries.

Workaround: use a double backslash (domain\\username) while filtering or searching by username only without the domain.

Proxy

Bug ID

Description

727629

An error case occurs in WAD while handling the HTTP requests for an explicit proxy policy.

Routing

Bug ID

Description

897940

Link monitor's probe timeout value range is not appropriate when the user decreases the minimum interval.

Security Fabric

Bug ID

Description

614691

Slow GUI performance in large Fabric topology with over 50 downstream devices.

794703

Security Rating report for Rogue AP Detection and FortiCare Support checks show incorrect results.

825291

Security rating test for FortiAnalyzer fails when connected to FortiAnalyzer Cloud.

System

Bug ID

Description

666664

Interface belonging to other VDOMs should be removed from interface list when configuring a GENEVE interface.

724085

Traffic passing through an EMAC VLAN interface when the parent interface is in another VDOM is blocked if NP7 offloading is enabled.

Workaround: set the auto-asic-offload option to disable in the firewall policy.

766834

High memory usage caused by downloading a large CRL list.

812957

When setting the speed of 1G SFP ports on FG-180xF platforms to 1000full, the interface does not come up after rebooting.

847664

Console may display mce: [Hardware Error] error message after fresh image burn or reboot.

859795

High CPU utilization occurs when relay is enabled on VLAN, and this prevents users from getting an IP from DHCP.

882187

Optimize memory usage caused by the high volume of disk traffic logs.

883071

Kernel panic occurs due to null pointer dereference.

884023

When a user is logged in as a VDOM administrator with restricted access and tries to upload a certificate (System > Certificates), the Create button on the Create Certificate pane is greyed out.

900670

QSFP/QSFP+ port23/port24 are down after upgrading to 7.0.11 on FG-3401E.

901721

In a certain edge case, traffic directed towards a VLAN interface could trigger a kernel panic.

903397

After upgrading to 7.0.11, FortiOS cannot display QSFP+ transceiver information. Affected platforms: FG-110xE, FG-220xE, FG-330xE, FG-340xE, and FG-360xE.

910651

All members are up on an FG-600F, but the LACP status is showing as down after upgrading.

Upgrade

Bug ID

Description

903113

Upgrading a firmware image to 6.4.13, 7.0.12, 7.2.5, or 7.4.0 and later using the REST API with an image file larger than 105 MB may result in an HTTP error, Payload too large, on some platforms.

Workaround: use one of the following when upgrading.

  • Upgrade from FortiGuard.
  • Upgrade using SCP/TFTP.
  • Increase the authenticated HTTP request size limit for image upload upgrades in the GUI:
    config system global
        set http-request-limit 250000000
    end

User & Authentication

Bug ID

Description

765184

RADIUS authentication failover between two servers for high availability does not work as expected.

Web Filter

Bug ID

Description

766126

Block replacement page is not pushed automatically to replace the video content when using a video filter.

WiFi Controller

Bug ID

Description

814541

When there are extra large number of managed FortiAP devices (over 500) and large number of WiFi clients (over 5000), the Managed FortiAPs page and FortiAP Status widget can take a long time to load. This issue does not impact FortiAP operation.

904349

Unable to create FortiAP profile in the GUI for dual-5G mode FortiAP U231F/U431F models.

Workaround: use the CLI to update the profile to dual-5G mode.

ZTNA

Bug ID

Description

848222

ZTNA TCP forwarding is not working when a real server is configured with an FQDN address type.

An FQDN address type that can resolve public IPs is not recommended for ZTNA TCP forwarding on real servers because the defined internal DNS database zone is trying to override it at the same time. By doing so, the internal private address may not take effect after rebooting, and causes a ZTNA TCP forwarding failure due to the real server not being found.

Known issues

The following issues have been identified in version 7.0.11. To inquire about a particular bug or report a bug, please contact Customer Service & Support.

Explicit Proxy

Bug ID

Description

817582

When there are many users authenticated by an explicit proxy policy, the Firewall Users widget can take a long time to load. This issue does not impact explicit proxy functionality.

Firewall

Bug ID

Description

719311

On the Policy & Objects > Firewall Policy page in 6.4.0 onwards, the IPv4 and IPv6 policy tables are combined but the custom section name (global label) is not automatically checked for duplicates. If there is a duplicate custom section name, the policy list may show empty for that section. This is a display issue only and does not impact policy traffic.

Workaround: rename the custom section to unique name between IPv4 and IPv6 policies.

843554

If the first firewall service object in the service list (based on the order in the command line table) has a protocol type of IP, the GUI may incorrectly modify its protocol number whenever a new firewall service of the same protocol type IP is created in the GUI.

This silent misconfiguration can result in unexpected behavior of firewall policies that use the impacted service. For example, some 6K and 7K platforms have firewall service ALL (protocol type IP) as the first service, and this can cause the ALL service to be modified unexpectedly.

Workaround: create a new service in the CLI, or move a non-IP type services to the top of the firewall service list. For example, if ALL is the first firewall service in the list:

config firewall service custom
    edit "unused"
        set tcp-portrange 1
    next
    move "unused" before "ALL"
end

897849

Firewall Policy list may show empty sequence grouping sections if multiple policies are sharing the same global-label.

Workaround: drag and drop the policy to the correct sequence group in the GUI, or remove the global-label for each member policy in the group except for the leading policy. For example, in the configuration, policy 2 will be automatically grouped under group1 without the need of adding the same global-label.

  • Policy 1 (global-label "group")
  • Policy 2
  • Policy 3 (global-label "group2")
  • Policy 4

GUI

Bug ID

Description

440197

On the System > FortiGuard page, the override FortiGuard server for AntiVirus & IPS Updates shows an Unknown status, even if the server is working correctly. This is a display issue only; the override feature is working properly.

677806

On the Network > Interfaces page when VDOM mode is enabled, the Global view incorrectly shows the status of IPsec tunnel interfaces from non-management VDOMs as up. The VDOM view shows the correct status.

685431

On the Policy & Objects > Firewall Policy page, the policy list can take around 30 seconds or more to load when there is a large number (over 20 thousand) of policies.

Workaround: use the CLI to configure policies.

707589

System > Certificates list sometimes shows an incorrect reference count for a certificate, and incorrectly allows a user to delete a referenced certificate. The deletion will fail even though a success message is shown. Users should be able to delete the certificate after all references are removed.

708005

When using the SSL VPN web portal in the Firefox, users cannot paste text into the SSH terminal emulator.

Workaround: use Chrome, Edge, or Safari as the browser.

755177

When upgrading firmware from 7.0.1 to 7.0.2, the GUI incorrectly displays a warning saying this is not a valid upgrade path.

810225

An undefined error is displayed when changing an administrator password for the first time. Affected models: NP7 platforms.

853352

On the View/Edit Entries slide-out pane (Policy & Objects > Internet Service Database dialog), users cannot scroll down to the end if there are over 100000 entries.

893560

When private data encryption is enabled, the GUI may become unresponsive and HA may fail to synchronize the configuration.

897004

On rare occasions, the GUI may display blank pages when the user navigates from one menu to another if there is a managed FortiSwitch present.

Workaround: restart the HTTPSD process, restart the WAD process, or reboot the FortiGate.

898902

In the System > Administrators dialog, when there are a lot of VDOMs (over 200), the dialog can take more than one minute to load the Two-factor Authentication toggle. This issue does not affect configuring other settings in the dialog.

Workaround: use the CLI to configure two-factor-authentication under config system admin.

HA

Bug ID

Description

810286

FGSP local sessions exist after rebooting an HA pair with A-P mode, and the HW SSE/session count is incorrect.

818432

When private data encryption is enabled, all passwords present in the configuration fail to load and may cause HA failures.

Hyperscale

Bug ID

Description

795853

VDOM ID and IP addresses in the IPL table are incorrect after disabling EIF/EIM.

811109

FortiGate 4200F, 4201F, 4400F, and 4401F HA1, HA2, AUX1, and AUX2 interfaces cannot be added to an LAG.

836976

Sessions being processed by hyperscale firewall policies with hardware logging may be dropped when dynamically changing the log-processor setting from hardware to host for the hardware log sever added to the hyperscale firewall policy. To avoid dropping sessions, change the log-processor setting during quiet periods.

838654

Hit count not ticking for implicit deny policy for hardware session in case of NAT46 and NAT64 traffic.

839958

service-negate does not work as expected in a hyperscale deny policy.

842659

srcaddr-negate and dstaddr-negate are not working properly for IPv6 traffic with FTS.

843132

Access control list (ACL) policies added to a hyperscale firewall VDOM that is processing traffic may take longer than expected to become effective. During a transition period, traffic that should be blocked by the new ACL policy will be allowed.

843197

Output of diagnose sys npu-session list/list-full does not mention policy route information.

843266

Diagnose command should be available to show hit_count/last_used for policy route and NPU session on hyperscale VDOM.

843305

Get PARSE SKIP ERROR=17 NPD ERR PBR ADDRESS console error log when system boots up.

844421

The diagnose firewall ippool list command does not show the correct output for overload type IP pools.

846520

NPD/LPMD process killed by out of memory killer after running mixed sessions and HA failover.

IPsec VPN

Bug ID

Description

761754

IPsec aggregate static route is not marked inactive if the IPsec aggregate is down.

885818

If a tunnel in an IPsec aggregate is down but its DPD link is on, the IPsec aggregate interface may still forward traffic to a down tunnel causing traffic to drop.

892699

In an HA cluster, static routes via the IPsec tunnel interface are not inactive in the routing table when the tunnel is down.

Workaround: in an SD-WAN scenario, a health check for the IPsec tunnel (SD-WAN member) with update-static-route enable is required.

config system sdwan
    config health-check
        edit <name>
            set server <string>
        next
    end
end

In a non-SD-WAN scenario, a link health monitor configuration is required.

config system link-monitor
    edit <name>
        set srcintf <IPsec_phase1-interface_name>
        set server <address>
        set source-ip <IPsec_tunnel_IP or internal_interface_IP)
    next
end

Log & Report

Bug ID

Description

850642

Logs are not seen for traffic passing through the firewall caused by numerous simultaneous configuration changes.

860822

When viewing logs on the Log & Report > System Events page, filtering by domain\username does not display matching entries.

Workaround: use a double backslash (domain\\username) while filtering or searching by username only without the domain.

Proxy

Bug ID

Description

727629

An error case occurs in WAD while handling the HTTP requests for an explicit proxy policy.

Routing

Bug ID

Description

897940

Link monitor's probe timeout value range is not appropriate when the user decreases the minimum interval.

Security Fabric

Bug ID

Description

614691

Slow GUI performance in large Fabric topology with over 50 downstream devices.

794703

Security Rating report for Rogue AP Detection and FortiCare Support checks show incorrect results.

825291

Security rating test for FortiAnalyzer fails when connected to FortiAnalyzer Cloud.

System

Bug ID

Description

666664

Interface belonging to other VDOMs should be removed from interface list when configuring a GENEVE interface.

724085

Traffic passing through an EMAC VLAN interface when the parent interface is in another VDOM is blocked if NP7 offloading is enabled.

Workaround: set the auto-asic-offload option to disable in the firewall policy.

766834

High memory usage caused by downloading a large CRL list.

812957

When setting the speed of 1G SFP ports on FG-180xF platforms to 1000full, the interface does not come up after rebooting.

847664

Console may display mce: [Hardware Error] error message after fresh image burn or reboot.

859795

High CPU utilization occurs when relay is enabled on VLAN, and this prevents users from getting an IP from DHCP.

882187

Optimize memory usage caused by the high volume of disk traffic logs.

883071

Kernel panic occurs due to null pointer dereference.

884023

When a user is logged in as a VDOM administrator with restricted access and tries to upload a certificate (System > Certificates), the Create button on the Create Certificate pane is greyed out.

900670

QSFP/QSFP+ port23/port24 are down after upgrading to 7.0.11 on FG-3401E.

901721

In a certain edge case, traffic directed towards a VLAN interface could trigger a kernel panic.

903397

After upgrading to 7.0.11, FortiOS cannot display QSFP+ transceiver information. Affected platforms: FG-110xE, FG-220xE, FG-330xE, FG-340xE, and FG-360xE.

910651

All members are up on an FG-600F, but the LACP status is showing as down after upgrading.

Upgrade

Bug ID

Description

903113

Upgrading a firmware image to 6.4.13, 7.0.12, 7.2.5, or 7.4.0 and later using the REST API with an image file larger than 105 MB may result in an HTTP error, Payload too large, on some platforms.

Workaround: use one of the following when upgrading.

  • Upgrade from FortiGuard.
  • Upgrade using SCP/TFTP.
  • Increase the authenticated HTTP request size limit for image upload upgrades in the GUI:
    config system global
        set http-request-limit 250000000
    end

User & Authentication

Bug ID

Description

765184

RADIUS authentication failover between two servers for high availability does not work as expected.

Web Filter

Bug ID

Description

766126

Block replacement page is not pushed automatically to replace the video content when using a video filter.

WiFi Controller

Bug ID

Description

814541

When there are extra large number of managed FortiAP devices (over 500) and large number of WiFi clients (over 5000), the Managed FortiAPs page and FortiAP Status widget can take a long time to load. This issue does not impact FortiAP operation.

904349

Unable to create FortiAP profile in the GUI for dual-5G mode FortiAP U231F/U431F models.

Workaround: use the CLI to update the profile to dual-5G mode.

ZTNA

Bug ID

Description

848222

ZTNA TCP forwarding is not working when a real server is configured with an FQDN address type.

An FQDN address type that can resolve public IPs is not recommended for ZTNA TCP forwarding on real servers because the defined internal DNS database zone is trying to override it at the same time. By doing so, the internal private address may not take effect after rebooting, and causes a ZTNA TCP forwarding failure due to the real server not being found.