Troubleshooting scenarios

The following table is intended to help you diagnose common problems and provides links to the corresponding troubleshooting topics:


Probable cause

Recommended action

Hardware connections

  • Are all of the cables and interfaces connected properly?
  • Is the LED for the interface green?

Checking the hardware connections

FortiOS network settings

  • If you are having problems connecting to the management interface, is your protocol enabled on the interface for administrative access?
  • Does the interface have an IP address?

Checking FortiOS network settings

CPU and memory resources