Fortinet Document Library

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Table of Contents

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Administration Guide

Transfer a device to another FortiCloud account

Master account users can transfer a device from one FortiCloud/FortiCare account to another. Users can transfer a device up to three times within a twelve-month time period. If more transfers are required within the twelve-month time period, contact Technical Support to request the transfer.

Requirements:

To transfer an account, you must:

  • Have access to the FortiGate, as well as both the FortiCloud and FortiCare accounts.
  • Be a master account user.

    To verify if you are the master account user, log in to support.fortinet.com. Click the username, then select My Account.

    The Account Profile page opens.

To transfer an account in the GUI:
  1. Go to Dashboard > Status.
  2. In the Licenses widget, click the FortiCare Support link, then click Transfer FortiGate to Another Account.
    Tooltip

    You can also transfer an account from System > FortiGuard.

  3. In the Current FortiCloud Account fields, enter the username and password for the current account. In the Target FortiCloud Account fields, enter the new username and password.
  4. Click Next.

  5. Review the information, then click Transfer.

    After the transfer is complete, the new the FortiCloud account is displayed in the Licenses widget.

Related Videos

sidebar video

Transfer a FortiGate between FortiCare accounts with FortiOS 6.4

  • 1,130 views
  • 1 years ago

Transfer a device to another FortiCloud account

Master account users can transfer a device from one FortiCloud/FortiCare account to another. Users can transfer a device up to three times within a twelve-month time period. If more transfers are required within the twelve-month time period, contact Technical Support to request the transfer.

Requirements:

To transfer an account, you must:

  • Have access to the FortiGate, as well as both the FortiCloud and FortiCare accounts.
  • Be a master account user.

    To verify if you are the master account user, log in to support.fortinet.com. Click the username, then select My Account.

    The Account Profile page opens.

To transfer an account in the GUI:
  1. Go to Dashboard > Status.
  2. In the Licenses widget, click the FortiCare Support link, then click Transfer FortiGate to Another Account.
    Tooltip

    You can also transfer an account from System > FortiGuard.

  3. In the Current FortiCloud Account fields, enter the username and password for the current account. In the Target FortiCloud Account fields, enter the new username and password.
  4. Click Next.

  5. Review the information, then click Transfer.

    After the transfer is complete, the new the FortiCloud account is displayed in the Licenses widget.