Fortinet black logo

New Features

Cancel pending or downloading FortiSwitch upgrades

Copy Link
Copy Doc ID 4f6cd3c1-22cb-11eb-96b9-00505692583a:327493
Download PDF

Cancel pending or downloading FortiSwitch upgrades

A FortiSwitch device in FortiLink mode can be upgrade using the FortiGate device.

If a connectivity issue occurs during the upgrade process and the FortiSwitch unit loses contact with the FortiGate device, the FortiSwitch upgrade status can get stuck at Upgrading. Use the following CLI command to cancel the process:

execute switch-controller switch-software cancel {all | sn <FortiSwitch_serial_number> | switch-group <switch_group_ID>}
To test canceling a failed FortiSwitch upgrade process:
  1. Check that there is at least one FortiSwitch unit in FortiLink mode on the FortiGate device:

    # execute switch-controller get-conn-status
    Managed-devices in current vdom vdom1:
    
    FortiLink interface : flink
    SWITCH-ID         VERSION           STATUS         FLAG   ADDRESS              JOIN-TIME            NAME
    FS1D243Z170000XX  v6.4.0 (456)      Authorized/Up   E   169.254.1.3     Fri Nov 27 13:51:11 2020    -
    S248DN3X170002XX  v6.4.0 (456)      Authorized/Up   E   169.254.1.6     Fri Nov 27 13:50:56 2020    -
    S248EPTF180018XX  v6.4.0 (456)      Authorized/Up   E   169.254.1.5     Fri Nov 27 13:51:05 2020    -
    
             Flags: C=config sync, U=upgrading, S=staged, D=delayed reboot pending, E=config sync error, 3=L3
             Managed-Switches: 5 (UP: 4 DOWN: 1)
  2. Confirm that the upgrade status of the FortiSwitch units is normal:

    # execute switch-controller get-upgrade-status
                    Device    Running-version                                Status      Next-boot
    ===================================================================================================================
    VDOM : vdom1
            FS1D243Z170000XX  FS1D24-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248DN3X170002XX  S248DN-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248EPTF180018XX  S248EP-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle) 
  3. Upload the FortiSwitch image to the FortiGate device and confirm that it was uploaded successfully:

    # execute switch-controller switch-software upload tftp FSW-248E-POE-454.out 172.18.60.160
    
    Downloading file FSW-248E-POE-454.out from tftp server 172.18.60.160...
    ###########################
    Image checking ...
    Image MD5 calculating ...
    Image Saving S248EP-IMG.swtp ...
    Successful!
    
    File Syncing...
    # execute switch-controller switch-software list-available
    
    ImageName              ImageSize(B)   ImageInfo               Uploaded Time
    S248EP-IMG.swtp        28579517       S248EP-v6.4-build454    Fri Nov 27 14:01:24 2020
  4. Start the FortiSwitch upgrade process:

    # execute switch-controller switch-software upgrade S248EPTF180018XX S248EP-IMG.swtp
    Image download process: 11 %
  5. Check the FortiSwitch upgrade process:

     # execute switch-controller get-upgrade-status
                    Device    Running-version                                Status      Next-boot
    ===================================================================================================================
    VDOM : vdom1
            FS1D243Z170000XX  FS1D24-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248DN3X170002XX  S248DN-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248EPTF180018XX  S248EP-v6.4.0-build456,201121 (Interim)        (14/0/0)   N/A (Upgrading)
  6. On the FortiSwitch unit, shut down the physical port that is used by FortiLink, in this case port 17:
    config switch physical-port
        edit port17
            set status down
        next
    end
  7. On the FortiGate device, recheck the FortiSwitch upgrade process:

     # execute switch-controller get-upgrade-status
                    Device    Running-version                                Status      Next-boot
    ===================================================================================================================
    VDOM : vdom1
            FS1D243Z170000XX  FS1D24-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248DN3X170002XX  S248DN-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248EPTF180018XX  S248EP-v6.4.0-build456,201121 (Interim)        (14/0/0)   N/A (Upgrading)

    Note that the process is stuck on Upgrading.

  8. Cancel the upgrade process:

    execute switch-controller switch-software cancel sn S248EPTF180018XX
  9. Confirm that the upgrade status of the FortiSwitch units is back to normal:

    # execute switch-controller get-upgrade-status
                    Device    Running-version                                Status      Next-boot
    ===================================================================================================================
    VDOM : vdom1
            FS1D243Z170000XX  FS1D24-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248DN3X170002XX  S248DN-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248EPTF180018XX  S248EP-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle) 

Cancel pending or downloading FortiSwitch upgrades

A FortiSwitch device in FortiLink mode can be upgrade using the FortiGate device.

If a connectivity issue occurs during the upgrade process and the FortiSwitch unit loses contact with the FortiGate device, the FortiSwitch upgrade status can get stuck at Upgrading. Use the following CLI command to cancel the process:

execute switch-controller switch-software cancel {all | sn <FortiSwitch_serial_number> | switch-group <switch_group_ID>}
To test canceling a failed FortiSwitch upgrade process:
  1. Check that there is at least one FortiSwitch unit in FortiLink mode on the FortiGate device:

    # execute switch-controller get-conn-status
    Managed-devices in current vdom vdom1:
    
    FortiLink interface : flink
    SWITCH-ID         VERSION           STATUS         FLAG   ADDRESS              JOIN-TIME            NAME
    FS1D243Z170000XX  v6.4.0 (456)      Authorized/Up   E   169.254.1.3     Fri Nov 27 13:51:11 2020    -
    S248DN3X170002XX  v6.4.0 (456)      Authorized/Up   E   169.254.1.6     Fri Nov 27 13:50:56 2020    -
    S248EPTF180018XX  v6.4.0 (456)      Authorized/Up   E   169.254.1.5     Fri Nov 27 13:51:05 2020    -
    
             Flags: C=config sync, U=upgrading, S=staged, D=delayed reboot pending, E=config sync error, 3=L3
             Managed-Switches: 5 (UP: 4 DOWN: 1)
  2. Confirm that the upgrade status of the FortiSwitch units is normal:

    # execute switch-controller get-upgrade-status
                    Device    Running-version                                Status      Next-boot
    ===================================================================================================================
    VDOM : vdom1
            FS1D243Z170000XX  FS1D24-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248DN3X170002XX  S248DN-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248EPTF180018XX  S248EP-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle) 
  3. Upload the FortiSwitch image to the FortiGate device and confirm that it was uploaded successfully:

    # execute switch-controller switch-software upload tftp FSW-248E-POE-454.out 172.18.60.160
    
    Downloading file FSW-248E-POE-454.out from tftp server 172.18.60.160...
    ###########################
    Image checking ...
    Image MD5 calculating ...
    Image Saving S248EP-IMG.swtp ...
    Successful!
    
    File Syncing...
    # execute switch-controller switch-software list-available
    
    ImageName              ImageSize(B)   ImageInfo               Uploaded Time
    S248EP-IMG.swtp        28579517       S248EP-v6.4-build454    Fri Nov 27 14:01:24 2020
  4. Start the FortiSwitch upgrade process:

    # execute switch-controller switch-software upgrade S248EPTF180018XX S248EP-IMG.swtp
    Image download process: 11 %
  5. Check the FortiSwitch upgrade process:

     # execute switch-controller get-upgrade-status
                    Device    Running-version                                Status      Next-boot
    ===================================================================================================================
    VDOM : vdom1
            FS1D243Z170000XX  FS1D24-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248DN3X170002XX  S248DN-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248EPTF180018XX  S248EP-v6.4.0-build456,201121 (Interim)        (14/0/0)   N/A (Upgrading)
  6. On the FortiSwitch unit, shut down the physical port that is used by FortiLink, in this case port 17:
    config switch physical-port
        edit port17
            set status down
        next
    end
  7. On the FortiGate device, recheck the FortiSwitch upgrade process:

     # execute switch-controller get-upgrade-status
                    Device    Running-version                                Status      Next-boot
    ===================================================================================================================
    VDOM : vdom1
            FS1D243Z170000XX  FS1D24-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248DN3X170002XX  S248DN-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248EPTF180018XX  S248EP-v6.4.0-build456,201121 (Interim)        (14/0/0)   N/A (Upgrading)

    Note that the process is stuck on Upgrading.

  8. Cancel the upgrade process:

    execute switch-controller switch-software cancel sn S248EPTF180018XX
  9. Confirm that the upgrade status of the FortiSwitch units is back to normal:

    # execute switch-controller get-upgrade-status
                    Device    Running-version                                Status      Next-boot
    ===================================================================================================================
    VDOM : vdom1
            FS1D243Z170000XX  FS1D24-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248DN3X170002XX  S248DN-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)
            S248EPTF180018XX  S248EP-v6.4.0-build456,201121 (Interim)        (0/0/0)   N/A  (Idle)