Master account users can transfer a device from one FortiCloud/FortiCare account to another. Users can transfer a device up to three times within a twelve-month time period.
To transfer an account, you must:
- Have access to the FortiGate, as well as both the FortiCloud and FortiCare accounts.
- Be a master account user.
To verify you are the master account user, go to support.fortinet.com. Click the user name, then click My Account.
You can transfer a device up to three times in a twelve-month time period. If more transfers are required within the twelve-month time period, contact Technical Support to request the transfer.
- Go to Dashboard > Status. In the Status dashboard, click on FortiCare Support, and click Transfer FortiGate to Another Account.
You can also transfer an account from System > FortiGuard.
- In the Current FortiCloud Account fields, enter the username and password for the current account. In the Target FortiCloud Account fields, enter the new username and password. Click Next.
FortiGate transfers the account.
After the transfer is complete, FortiGate displays the new the FortiCloud account.