Master account users can transfer a FortiCloud and FortiCare account from one device to another. Users can transfer up to three accounts within a twelve-month time period.
To transfer an account, you must:
- Have access to the FortiGate, as well as both the FortiCloud and FortiCare accounts.
- Be a master account user.
To verify you are the master account user, go to support.fortinet.com. Click the User icon, and then click Account Profile.
You can transfer up to three accounts in a twelve-month time period. If more transfers are required within the twelve-month time period, contact Technical Support to request the transfer.
- Go to Dashboard > Status. In the Status dashboard, hover over the FortiCare Support link, and click Transfer FortiGate to Another Account.
You can also transfer an account from System > FortiGuard.
- In the Current FortiCloud Account fields, enter the username and password for the current account. In the Target FortiCloud Account fields, enter the new username and password. Click Next.
FortiGate transfers the account.
After the transfer is complete, FortiGate displays the new the FortiCloud account.