Customer service and technical support

For antivirus and IPS updates, firmware updates, updated product documentation, technical support information, and other resources, visit the Fortinet Support website at https://support.fortinet.com.

When requesting technical support, for optimum results you should provide as much of the following information as possible:

• Your name, and your company’s name and location
• Your email address and/or telephone number
• Your support contract number (if applicable)
• The product name and model number
• The product serial number (if applicable)
• The software or firmware version number
• A detailed description of the problem