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Scope and conditions

  • In the event that continued provision of the service to the customer would compromise the integrity or security of the service, the customer agrees that Fortinet may temporarily limit or suspend the service to the customer.
  • The customer agrees to use the service for legitimate and lawful business purposes only.  Should Fortinet discover illegal activity, or activity likely to undermine the integrity of the service, regardless of intent, the service may be terminated without notice and where appropriate the relevant authorities notified.
  • After the retention period, all logs are deleted permanently.
  • Any loss of connectivity by the customer that is not as a result of failure of the Fortinet managed infrastructure, is the responsibility of the customer with the service continuing to be considered as being utilized. Availability targets only apply to the FortiGate Cloud infrastructure.
  • Where maintenance of the Fortinet infrastructure is required, then Fortinet will aim to perform such maintenance without any service disruption.  With any planned maintenance activity that may cause service disruption, Fortinet will provide the customer with a 48-hour advanced notice.  Planned maintenance will not be performed between the hours of 8 AM and 6 PM in the time zone where the infrastructure is located, and will not be more than 8 hours in any calendar month.  Notification will be made through the most appropriate method dependent on users impacted such as email or portal messages.
  • On the rare occasion that the integrity of the FortiGate Cloud service is at risk then Fortinet may be required to perform emergency maintenance actions. In this instance, Fortinet will target to inform all affected parties within one hour of the start of the maintenance activity.
  • The service will be delivered in accordance with the Fortinet Privacy Policy. The customer is responsible for ensuring that their use of the service is in accordance with such laws or regulations.
  • The service is available in English or Japanese.

Scope and conditions

  • In the event that continued provision of the service to the customer would compromise the integrity or security of the service, the customer agrees that Fortinet may temporarily limit or suspend the service to the customer.
  • The customer agrees to use the service for legitimate and lawful business purposes only.  Should Fortinet discover illegal activity, or activity likely to undermine the integrity of the service, regardless of intent, the service may be terminated without notice and where appropriate the relevant authorities notified.
  • After the retention period, all logs are deleted permanently.
  • Any loss of connectivity by the customer that is not as a result of failure of the Fortinet managed infrastructure, is the responsibility of the customer with the service continuing to be considered as being utilized. Availability targets only apply to the FortiGate Cloud infrastructure.
  • Where maintenance of the Fortinet infrastructure is required, then Fortinet will aim to perform such maintenance without any service disruption.  With any planned maintenance activity that may cause service disruption, Fortinet will provide the customer with a 48-hour advanced notice.  Planned maintenance will not be performed between the hours of 8 AM and 6 PM in the time zone where the infrastructure is located, and will not be more than 8 hours in any calendar month.  Notification will be made through the most appropriate method dependent on users impacted such as email or portal messages.
  • On the rare occasion that the integrity of the FortiGate Cloud service is at risk then Fortinet may be required to perform emergency maintenance actions. In this instance, Fortinet will target to inform all affected parties within one hour of the start of the maintenance activity.
  • The service will be delivered in accordance with the Fortinet Privacy Policy. The customer is responsible for ensuring that their use of the service is in accordance with such laws or regulations.
  • The service is available in English or Japanese.