Viewing service requests
You can view service requests and send messages to the FortiGate-as-a-Service team from the Service Requests page. The service request Message Center allows you to discuss the needs and status of a service request with the FortiGate-as-a-Service team.
To add a message within a service request:
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Go to Service Requests.
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Select the request you want to investigate.
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Click View. Any previously posted messages by you or the FortiGate-as-a-Service team will appear in the Message Center.
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Enter your message in the Message Center.
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Click Send.