Changing an order

You can change your order from the Orders page.

For orders using FortiPoints, you can only change the device's name, service bundle, IP addresses, bandwidth, Internet security group, management group, and the IP anchoring for a non-management IP address. Other configuration particulars cannot be edited for an active order. You cannot change an order if you do not have enough FortiPoints.

For order upgrades, such as adding IP addresses, increasing bandwidth, and additional services, the change and FortiPoint charges will take effect immediately. For order downgrades, such as deleting IP addresses, decreasing bandwidth, or reducing services, the change will be scheduled for the next billing cycle.

If the device being updated was registered as a contract, only certain fields can be edited. See Managing contracts.

To change an order:

1. Go to Orders.

   

2. Select Change Order for the order you would like to edit.

3. Edit the fields, as required.

   If you would like to delete IP addresses, click View IPs List and select the IP addresses you would like to delete. You cannot delete the Management IP address.

4. Click Review Your Change.

5. Click Submit Your Change.