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Admin Guide

View your devices

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View your devices

The In Service page and Inventory page contains all the FortiExtender devices associated with your account.

In Service devices

The In Service page contains FortiExtenders that have been deployed, but not necessarily fully installed or synced.

To access the In Service page:
  1. From the navigation bar, go to Device > In Service.

    The In Service page loads with all your deployed devices.

These devices are categorized into the following states:

Device States

Description

Deploying

The device is in the process of being deployed.

Deployed

The device is fully installed and synced with the firmware configurations from FortiExtender Cloud.

Syncing

The device is currently syncing its configurations with FortiExtender Cloud. The device will reboot during the syncing process.

You can use Filters to filter your deployed devices by their availability status, device state, carrier, model, profile, group, modem version, and OS version.

Under the Signal Strength column, you can view the relative signal strength of each device.

Signal Strength Icons

Description

Good signal strength.

Low signal strength.

No signal strength.

No SIM card detected.

Under the Data Usage column, you can see the amount of data used by each device over the past month.

Under the OnlineIP column, you can see the IP address of the FortiExtender. If the FortiExtender has more than one modem, it will show the IP for each modem.

Inventory devices

The Inventory page contains FortiExtenders that are registered in FortiCare, but not yet deployed.

To access the Inventory page:
  1. From the navigation bar, go to Device > Inventory.

    The Inventory page loads with all your undeployed devices.

From the Inventory page, you can see when your devices were first shipped out, when they were registered, and how they were registered.

Note

Adding devices

You cannot add devices into FortiExtender Cloud directly. Your registered devices are automatically pulled from your FortiCare account and listed in the Inventory page.

If you do not see your devices in the Inventory page, log into your FortiCare account at https://support.fortinet.com and go to Asset > Register/Activate to register your FortiExtender devices. After your devices are registered, refresh your FortiExtender Cloud session to update your device list.

For more information, see Step 1: Register and add your devices.

View your devices

The In Service page and Inventory page contains all the FortiExtender devices associated with your account.

In Service devices

The In Service page contains FortiExtenders that have been deployed, but not necessarily fully installed or synced.

To access the In Service page:
  1. From the navigation bar, go to Device > In Service.

    The In Service page loads with all your deployed devices.

These devices are categorized into the following states:

Device States

Description

Deploying

The device is in the process of being deployed.

Deployed

The device is fully installed and synced with the firmware configurations from FortiExtender Cloud.

Syncing

The device is currently syncing its configurations with FortiExtender Cloud. The device will reboot during the syncing process.

You can use Filters to filter your deployed devices by their availability status, device state, carrier, model, profile, group, modem version, and OS version.

Under the Signal Strength column, you can view the relative signal strength of each device.

Signal Strength Icons

Description

Good signal strength.

Low signal strength.

No signal strength.

No SIM card detected.

Under the Data Usage column, you can see the amount of data used by each device over the past month.

Under the OnlineIP column, you can see the IP address of the FortiExtender. If the FortiExtender has more than one modem, it will show the IP for each modem.

Inventory devices

The Inventory page contains FortiExtenders that are registered in FortiCare, but not yet deployed.

To access the Inventory page:
  1. From the navigation bar, go to Device > Inventory.

    The Inventory page loads with all your undeployed devices.

From the Inventory page, you can see when your devices were first shipped out, when they were registered, and how they were registered.

Note

Adding devices

You cannot add devices into FortiExtender Cloud directly. Your registered devices are automatically pulled from your FortiCare account and listed in the Inventory page.

If you do not see your devices in the Inventory page, log into your FortiCare account at https://support.fortinet.com and go to Asset > Register/Activate to register your FortiExtender devices. After your devices are registered, refresh your FortiExtender Cloud session to update your device list.

For more information, see Step 1: Register and add your devices.