Add a user

FortiExtender Cloud administrators can add new users to FortiExtender Cloud via FortiCare or the IAM portal. You can add two different kinds of users:

• Sub Users

• Identity and Access Management (IAM) Users. For more information, refer to the Identity and Access Management Administration Guide.

When users are added via the FortiCare portal, administrators can assign them permission roles from FortiExtender Cloud. IAM users must have their permissions assigned from the IAM portal.

To add a Sub User to your FortiExtender Cloud account:

1. Log into https://support.fortinet.com.

2. In the top-right corner of the Home page, click your account name to expand the drop down menu and select My Account.

   The Account Profile page loads.

3. In the side bar, click Manage User.

   The Manage User view loads.

4. Click the Add New User icon.

   The Add User view loads.

5. Enter the user's information into the required fields.

6. Select the desired permissions for your user.

   You can select if the user has access to Customer Service support, begin an RMA process, accesses Technical Assistance, and more.

7. Select the Access level you want the user to have.

   • To grant the user Admin privileges, select Full Access.
   • To limit a user's privileges, select Limit Access and specify which FortiExtender devices you want to limit your user to seeing. You can also assign either a ReadWrite or ReadOnly role to the user from FortiExtender Cloud, see Assigning sub user permissions.

8. When you are finished, click Save

   The user will automatically be added into FortiExtender Cloud.