Troubleshooting

This section contains troubleshooting tips for issues you might encounter when deploying and managing your devices in FortiExtender Cloud.

Issue	Troubleshooting tip
I cannot deploy my FortiExtender; it is stuck in the deploying state.	Make sure your FortiExtender device is running a supported OS firmware version. To find out which versions are supported, see Supported devices and OS firmware versions. For instructions on finding your version number and upgrading firmware, see the FortiExtender Administration Guide. Note that it can take several hours for a FortiExtender to deploy. If the device has not successfully deployed after 24 hours, contact support at https://support.fortinet.com.
My FortiExtender cannot detect the SIM card.	Check that the SIM card is properly inserted in the SIM slot. Ensure the SIM card works by testing it in a known working device. If the SIM card is working and the device is still unable to detect the SIM card, contact support at https://support.fortinet.com.
How can I check the FortiExtender Cloud Service Status?	You can check the status of the FortiExtender Cloud service at: https://status.fortistatus.com/guest-portal/fortiextender/incident/overview

Issue

Troubleshooting tip

I cannot deploy my FortiExtender; it is stuck in the deploying state.

Make sure your FortiExtender device is running a supported OS firmware version.

To find out which versions are supported, see Supported devices and OS firmware versions.
For instructions on finding your version number and upgrading firmware, see the FortiExtender Administration Guide.

Note that it can take several hours for a FortiExtender to deploy. If the device has not successfully deployed after 24 hours, contact support at https://support.fortinet.com.

My FortiExtender cannot detect the SIM card.

Check that the SIM card is properly inserted in the SIM slot.
Ensure the SIM card works by testing it in a known working device.
If the SIM card is working and the device is still unable to detect the SIM card, contact support at https://support.fortinet.com.

How can I check the FortiExtender Cloud Service Status?

You can check the status of the FortiExtender Cloud service at:

https://status.fortistatus.com/guest-portal/fortiextender/incident/overview

Troubleshooting

This section contains troubleshooting tips for issues you might encounter when deploying and managing your devices in FortiExtender Cloud.

Issue	Troubleshooting tip
I cannot deploy my FortiExtender; it is stuck in the deploying state.	Make sure your FortiExtender device is running a supported OS firmware version. To find out which versions are supported, see Supported devices and OS firmware versions. For instructions on finding your version number and upgrading firmware, see the FortiExtender Administration Guide. Note that it can take several hours for a FortiExtender to deploy. If the device has not successfully deployed after 24 hours, contact support at https://support.fortinet.com.
My FortiExtender cannot detect the SIM card.	Check that the SIM card is properly inserted in the SIM slot. Ensure the SIM card works by testing it in a known working device. If the SIM card is working and the device is still unable to detect the SIM card, contact support at https://support.fortinet.com.
How can I check the FortiExtender Cloud Service Status?	You can check the status of the FortiExtender Cloud service at: https://status.fortistatus.com/guest-portal/fortiextender/incident/overview

Issue

Troubleshooting tip

I cannot deploy my FortiExtender; it is stuck in the deploying state.

Make sure your FortiExtender device is running a supported OS firmware version.

To find out which versions are supported, see Supported devices and OS firmware versions.
For instructions on finding your version number and upgrading firmware, see the FortiExtender Administration Guide.

Note that it can take several hours for a FortiExtender to deploy. If the device has not successfully deployed after 24 hours, contact support at https://support.fortinet.com.

My FortiExtender cannot detect the SIM card.

Check that the SIM card is properly inserted in the SIM slot.
Ensure the SIM card works by testing it in a known working device.
If the SIM card is working and the device is still unable to detect the SIM card, contact support at https://support.fortinet.com.

How can I check the FortiExtender Cloud Service Status?

You can check the status of the FortiExtender Cloud service at:

https://status.fortistatus.com/guest-portal/fortiextender/incident/overview

Admin Guide

Troubleshooting

Troubleshooting

Troubleshooting