Upgrade OS and modem firmware

Once you deploy a device, you can upgrade the device OS and modem firmware from (1) the In Service page, and (2) from the device's details page. You can also update the OS and modem firmware from the Group page (see Upgrade device firmware by groups).

To upgrade a device's firmware from the In Service page:

1. From the navigation bar, click Device > In Service.

   The In Service page loads.

2. From the list of In Service devices, locate the device that you want to upgrade.

   You can select multiple devices at once.

3. Check the checkbox for your selected device, and click Upgrade.

   An Upgrade Configuration window loads.

4. Select when you want to apply the upgrade.

   • Now: Upgrade the device now.
   • Scheduled date and time: Select a later time to schedule your upgrade. You can view and edit your scheduled upgrade from the Scheduled Upgrade tab.

5. From the drop-down lists, select which OS or modem firmware you want to upgrade the device to. You can also a upload a firmware file from your local machine.

6. Click Upgrade.

   FortiExtender Cloud schedules the upgrades of the selected devices.

   Upgrading a device's OS or modem firmware causes the device to reboot.