FortiDLP supporting operators

Supporting operators are Fortinet employees—such as sales engineers, support engineers, or customer success managers—who have been granted access to FortiDLP by the tenant's administrator to provide assistance.

The tenant administrator controls supporting operators' access to the tenant, which is time-bound, revocable, audited, and for a specified reason, for example, to investigate a support case.

Access management

If you contact Fortinet Support for guidance with FortiDLP and a supporting operator is required, Fortinet will generate a corresponding access request. This request, which details the scope of the access needed and the reason for it, is then shown in the Operators tab's FortiDLP supporting operator access table for your review.

To help you manage supporting operator access, a request is shown with one of the following statuses. In order to approve, deny, or revoke access for a supporting operator, you must have the Admin or Global administrator access type, as detailed in Operator access types.

Investigation statuses

Status	Description
Pending	The access request has not been acknowledged.
Active	The access request has been approved.
Denied	The access request has been denied.
Revoked	The access request has been revoked after initially being approved.
Expired	The access request period has expired.

To learn more about managing supporting operator access, see:

• Approving or denying FortiDLP supporting operator access
• Revoking FortiDLP supporting operator access.