Account
Account Status
After adding or installing cloud accounts, please check for installation status under the authentication page in Admin > Account.
Account Status Description
| Cloud Account Status | Description |
| Initializing | Process of initializing after adding account, may take up to 15 minutes. |
| Fail to initialize | Account failed to be initialized after adding the account. |
| Running | The account is installed successfully with all the features working. |
| Running, with warning | The account is installed successfully, but requires users to refer to the check list for detail. |
| Stopped, major error | Account monitoring is stopped with error. |
| Off by user | Account monitoring disabled by user while historical data is still available. |
| Off by System | Account monitoring disabled by system while historical data is still available. |
|
Waiting |
Loading time between Turning On/Off account monitoring. |
| Fail to add | Unable to add an account that has already been installed. |
To further troubleshoot account status, click the arrow sign on the left to show account details. Select Check List tab to show installation check list.
Check List Description
| Check List Status | Description |
| Pass | Configuration completed with no issue. |
| Necessary Error | Configuration failed with necessary feature unavailable, please check installation steps to fix the error. |
| Suggested Error | Configuration failed, but cloud account still able to install and function with minor error. |
| Critical | Critical error that prevents the account to be installed. |