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Table of Contents

Online Help

Cloud Account Status

From FortiCWP navigation pane, go to Admin > Account > Cloud Account Management tabo see current status of the cloud accounts.

 

Cloud Account Status and Description

Cloud Account status shows the status of the current state of the cloud account on FortiCWP. The following descriptions explain different cloud account statuses.

Cloud Account Status Description
Initializing Process of initializing after adding account, may take up to 15 minutes.
Fail to initialize Account failed to be initialized after adding the account.
Running The account is installed successfully with all the features working.
Running, with warning The account is installed successfully, but requires users to refer to the check list for detail.
Stopped, major error Account monitoring is stopped with error.
Off by user Account monitoring disabled by user while historical data is still available.
Off by System Account monitoring disabled by system while historical data is still available. For more details, please see Turn on Workload Guardian

Waiting

Loading time between Turning On/Off account monitoring.

Fail to add Unable to add an account that has already been installed.

 

Cloud Account Check List

For more details on cloud account status, click the arrow sign > to expand for details. Select the Check List tab to show the installation check list.

Cloud Account Check List and Description

The following are check list statuses with description.

Check List Status Description
Pass Configuration completed with no issue.
Necessary Error Configuration failed with necessary feature unavailable, please check installation steps to fix the error.
Suggested Error Configuration failed, but cloud account still able to install and function with minor error.
Critical Critical error that prevents the account to be installed.

For AWS accounts: If you need to troubleshoot any Check List Status, please see AWS Account Checklist Troubleshooting.

 

 

 

 

 

 

 

 

 

 

Cloud Account Status

From FortiCWP navigation pane, go to Admin > Account > Cloud Account Management tabo see current status of the cloud accounts.

 

Cloud Account Status and Description

Cloud Account status shows the status of the current state of the cloud account on FortiCWP. The following descriptions explain different cloud account statuses.

Cloud Account Status Description
Initializing Process of initializing after adding account, may take up to 15 minutes.
Fail to initialize Account failed to be initialized after adding the account.
Running The account is installed successfully with all the features working.
Running, with warning The account is installed successfully, but requires users to refer to the check list for detail.
Stopped, major error Account monitoring is stopped with error.
Off by user Account monitoring disabled by user while historical data is still available.
Off by System Account monitoring disabled by system while historical data is still available. For more details, please see Turn on Workload Guardian

Waiting

Loading time between Turning On/Off account monitoring.

Fail to add Unable to add an account that has already been installed.

 

Cloud Account Check List

For more details on cloud account status, click the arrow sign > to expand for details. Select the Check List tab to show the installation check list.

Cloud Account Check List and Description

The following are check list statuses with description.

Check List Status Description
Pass Configuration completed with no issue.
Necessary Error Configuration failed with necessary feature unavailable, please check installation steps to fix the error.
Suggested Error Configuration failed, but cloud account still able to install and function with minor error.
Critical Critical error that prevents the account to be installed.

For AWS accounts: If you need to troubleshoot any Check List Status, please see AWS Account Checklist Troubleshooting.