Reopen a FortiConverter Service Ticket

After the ticket status is changed to "Service Delivered", if there FortiConverter Service team could not get any further feedback from you after 14 days, the service ticket status will automatically changed to "Closed". You can reopen the "Closed" ticket when you get a chance to work on it again as long as the service contract is not expired.

Steps to reopen a FortiConverter Service ticket:

1. Locate the Closed ticket from the ticket table.



2. Click the desired ticket to enter ticket details page and then click Re-open button.



3. Go back to the service ticket page to track the reopened service ticket.