Review FortiConverter Service Ticket

After submitting a FortiConverter service ticket, you may review the ticket status from the FortiConverter Service Portal home page.

Steps to review FortiConverter Service Ticket:

1. Log in to FortiConverter Service Portal with your FortiCloud account user name and password - https://service.forticonverter.com/
2. From the Tickets tab, you can review the status of the conversion tickets submitted.

• The Draft ticket status shows the ticket has been initiated, but has not yet been submitted to the system. Service team will not process Draft ticket.
• The New ticket status shows the ticket has been created, but has not yet been assigned to any service team staff yet.

Click on each ticket to be redirected to the ticket details page.

Click the Add Comment button to post a message to communicate with FortiConverter Service Team.

When the ticket status has changed to "Service Delivered", you can download the converted configuration file(s) inside the ticket details. Converted configuration file and report links can be found from the dedicated Converted Configuration File area.

Converted configuration file and report links can be found from the dedicated Converted Configuration File area