Locate FGT/FWF Device(s) on FortiConverter Service

The FGT/FWF device(s) can be found in FortiConverter Service Portal under FortiGate Entitled Device List.

If you cannot find the FGT/FWF device(s) from the FortiConverter Service Portal, please visit the Fortinet Support Portal to check if the specific FGT/FWF device(s) are registered with Fortinet. See Steps to Check for your FGT/FWF device(s) in FortiCare

Note 1: Please allow 3-5 hours right after your initial device registration with Fortinet to allow information exchange and synchronization between our systems. You can contact Fortinet TAC if you encounter any difficulty registering your device(s) with Fortinet, or not being able to see the registered device(s) on your FortiCloud account after 24 hours.

Note 2: Fortinet partner(s) accounts do not have privileges to access their managing accounts' cloud portals. Please notify the customers whom the FGT/FWF device(s) are registered with to contact Fortinet customer support directly to raise service ticket(s) with their FortiCloud accounts.

Steps to Check for your FGT/FWF device(s) in FortiCare

1. Click on the Services drop down menu and select the Asset Management icon.



You will be re-directed to Fortinet Support Portal - https://support.fortinet.com/.

2. Click Products > Product List to see all your registered Fortinet products.



3. You can search your FGT/FWF device(s) from the registered products list by typing in the model number.