FortiConverter Service Contract Registration

Introduction

Notice: This section is only applicable for the purchase through a local sales representative, i.e. License Purchase Options

If you purchased through online order from Fortinet, i.e. License Purchase Options, please skip this section and go to Create FortiConverter Service Ticket. The FGT/FWF device(s) are already submitted through the purchase wizard when your order is processed, and the service contract would automatically register the designated FGT/FWF device(s).

You can always check your FortiConverter Service entitlement in FGT/FWF entitlement table, please refer to - Check FGT/FWF Device(s) Service Entitlement.

Prerequisite

Before starting contract registration, you should have received an email with PDF attachment(s) with your Contract Registration Code from your local sales representative. The file contents look like below.

Steps to register FortiConverter Service Contract:

1. Log in to Fortinet Support Portal to register your newly purchased service contract - https://support.fortinet.com/asset/#/regs/entry

The registration page can also be accessed through Products > Product List page, locate "Register More" button from the top-right corner.

2. Copy and paste your Product Registration Code and click Next.



3. Select the appropriate FGT/FWF device to register with the FortiConverter Service contract, and click Next.

   

Note: that the service contract you purchased is based on a specific FGT/FWF model.

For example, you cannot register a 50E’s service contract with a 60F device.

4. Verify the product entitlement summary and click Confirm.



5. In the last page, you shall see "Registration Completed" sign to mark the completion of registering your service contract with FortiConverter Service.

Congratulations! Now your FGT/FWF device has the FortiConverter service entitlement.

You can now check the current status of the product entitlement. Please refer to - Check FGT/FWF Device(s) Service Entitlement.