Create Resource Risk Insight Automatic Notification

Part 1 Select Resource Group and Severity Level

1. Go to ADMIN > Notifications > Automatic Notification tab and select +Add New.



2. Select Resource Risk Insight (RRI) and click Add New Automatic Notification.
3. Give a name for the Automatic Notification in Automatic Notification Name field.



4. Click Send Notification for RRI Generated By Objects In drop down menu and select the resource group(s). Only the RRI triggered by the selected resource groups will send notification. You can monitor all cloud accounts be selecting All Resource. To create a resource group, please see Resource Group.



5. Select Severity Level(s) of the RRI the notification will be triggered by. Only the RRI with the selected severity level(s) will send notifications.
6. Check Send Notification for The Same RRI to send the status update of the same RRI.

Part 2 Select Notification Targets

Select and configure Notification Targets to send the notification to. Multiple types of Notification Targets can be selected.

• AWS SNS
• AWS SQS
• Email Address
• Jira Software Ticket
• ServiceNow Incident

When all Notification Targets are added, click Add New Automatic Notification to finish.

AWS SNS

1. Select AWS SNS service type.
2. Click the Select Notification Target drop down menu and select an AWS SNS Notification Target.



3. Click +Add Another to add more Notification Target as needed.

AWS SQS

1. Select AWS SQS service type.
2. Click the Select Notification Target drop down menu and select an AWS SQS Notification Target.



3. Click +Add Another to add more Notification Target as needed.

Email Address

1. Select Email service type.
2. Click the Email Address field to enter an email address and press Enter.



3. Enter additional new email address as needed.

Jira Software Ticket

1. Select JIRA Software Ticket service type.
2. Click Select Notification Target drop down menu and select a Jira Notification Target.



3. Click the Project Name drop down menu to select the service project you want to use.
4. Click the Issue Type, Priority, and Jira Labels(optional) drop down menus and select the issue type, priority, and label of the notification.



5. Click the Assignee(optional) drop down menu to select a user that has access to the selected service project.
6. Click +Add Another to add more Notification Target as needed.

ServiceNow Incident

1. Select ServiceNow Incident service type.
2. Click Select Notification Target drop down menu and select a ServiceNow Incident Notification Target.



3. In Impact and Urgency parameter, enter the impact parameter for the ServiceNow incident: "1 - High", "2 - Medium", "3 - Low"(default), the values are case sensitive.
4. In Assignment Group, enter the assignment group. In Assignee, enter the assignee. (The default value for both of them is empty)

Note: If both assignment group and assignee are entered, the assignee must be in the assignment group, otherwise the incident cannot be created.



5. In Category, enter one of the following values: "Inquiry/Help"(default), "Software" ,"Hardware" ,"Network", "Database", "--None--". (The values are note case sensitive)
6. In Subcategory, enter one of the following values of the category. The default is "--None--"
   1. Inquiry/Help - Antivirus, Email, Internal Application, --None--
   2. Software - Email, Operating System, --None--
   3. Hardware - CPU, Disk, Keyboard, Memory, Monitor, Mouse, --None--
   4. Network - DHCP, DNS, IP Address, VPN, Wireless, --None--
   5. Database - DB2, MS SQL Server, Oracle
7. Click +Add Another to add more Notification Target as needed.